Technical Analyst - Junior
Technical Analyst - Junior
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
The Technical Analyst is a customer advocate who has an experience using integration applications and
troubleshooting issues customers may experience when using such applications. The candidate should be well organized
and able to multitask and prioritize in a fastpaced environment have a CanDo and contagious positive attitude be a
team player and thoroughly enjoy the dynamics of a technical support/customer service role. Additionally the
candidate must have effective time management skills to push initiatives and results efficiently and effectively while
also contributing to a proactive support model.
Primary Duties:
Provide real time resolution on a wide range of technical and nontechnical customer issues
Strong analytical and troubleshooting skills for problem determination workaround resolution root cause
analysis major incident management etc.
Good in documentation and should be able to write FAQs artifacts and other knowledge management
documents
Perform development and enhancement activities based on customer requirements
OnCall: willingness to receive calls and support during offoffice hours and over weekend (as required)
Willingness to learn new technology (primary and secondary skill)
Provide assistance and cover for other team members when required
Should be able to play a role of individual contributor by becoming a point of contact for customer
Qualifications/Experience:
1 4 years of customer support experience
Handson experience and exposure to atleast one IAM product (OIM Sailpoint MIM etc.
Good communication and interpersonal skills
Good analytical approach and problem solving skills
Practical experience of Windows Server SQL Server IIS Unix/Linux and networking is a plus
Understanding of software development life cycle source control and support tools
Ability to understand and enhance programming logic written in Java XML SQL C/C etc.
ITIL v3 Foundation or above is a plus
Required Experience:
IC
Employment Type
Full-Time
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