Traffic AttendantTransportation Guide - City Cruises DC
Traffic AttendantTransportation Guide - City Cruises DC
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Salary Not Disclosed
1 Vacancy
Job Description
Starting hourly rate: $17.50/hr
City Experiences is seeking Traffic Attendants/Transportation Guides to join our 2025 team for our City Experiences operation in Washington DC
About Us:
City Experiences passion is to provide amazing experiences on land and water. Our 40year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you.
About You:
This person will be adaptable dynamic and embody City Experiences RESPECT Service System.
About the Opportunity:
As a Traffic Attendant/Transportation Guide you set the stage for the perfect guest experience upon boarding our amazing cruises. You provide exceptional guest service by ensuring the best accommodations for parking services and guidance.
Essential Duties & Responsibilities:
- This role is an outdoor role that will require the transportation aide to serve as a guest service liaison to manage traffic flow of guests and transport groups/ charters to designated docking area.
Direct incoming guests to available parking spaces and answer guest questions about parking vessel information cruises & more.
Control traffic at entrances and exits as needed
Assist in guiding vehicular or pedestrian traffic regulating the movement and flow of vehicles to avoid traffic congestion.
Resolve guest problems within the scope of authority otherwise refer to the supervisor/manager on duty.
Ensure guests are operating their vehicles safely and responsibly in accordance with traffic laws while directing traffic flow.
Communicate to guest professionally when problems arise.
Load and unload guests at bus zone who are actively cruising.
Direct bus drivers to recommended parking.
Direct/guide guests from bus zone to the vessels.
Assist ticket booth with the of guests.
Performs other jobrelated duties as assigned.
Requirements & Qualifications:
- Must have a minimum of 1 year customer service experience
Ability and willingness to work in an outdoor environmental element as traffic attendant heat wind snow rain
Must be flexible to work all shifts including nights weekends and holidays
Requires standing sitting walking repetitive motions bending climbing listening. Must be able to stand sit or walk for an extended period of time/ entire work shift.
Possess strong communication skills and guest service while maintaining professional demeanor.
A positive upbeat personality that sets the tone and example for the entire team.
Ability to work well with others.
A passion for providing outstanding customer service and a commitment to demonstrating and teaching guest service skills to others.
Able to maintain a patient calm and a pleasant demeanor in hectic challenging circumstances.
Ability to multitask and to assess and adjust priorities and interactions with multiple guests.
Possesses an upbeat cando attitude.
A sense of humor that keeps things light even under challenging conditions.
Ability to work in a standing position hour at a time
The RESPECT Service System embodies City Experiences mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type including but not limited to discrimination and or harassment based upon race religion religious creed color national origin ancestry citizenship sex sexual orientation gender gender identity gender expression age pregnancy or relation medical conditions childbirth breastfeeding parental status veteran and/or military statue disability (physical or mental) medical condition genetic information or characteristics political affiliation domestic violence survivor status marital status or other characteristics prohibited by federal state or local law.
Additional the Company participates in the EVerify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
Employment Type
Hourly
