Software Support Specialist I
Software Support Specialist I
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Job Description
Create the future of ehealth together with us by becoming a Software Support Specialist I
At CompuGroup Medical we have the mission of building groundbreaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce access and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
- Clearly documents customer cases in the CRM system and follows the processes established for CRM use cases
- Analyzes troubleshoots runs scripts provides recommendations and solves customer requests related to or affecting our software products
- Consults directly with customers via phone chat and email and document customer interactions thoroughly clearly and concisely using appropriate grammar and spelling
- Create knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality
- Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset
- Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support
Your Qualification:
- Must be available between the hours of 7AM 7PM Central Time Monday through Friday
- Employees will be assigned an 8 hour shift between these hours.
- Minimum of one year customer service experience
- Ability to thrive in a high call volume environment and multitask in a fastpaced environment
- Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems
- Ability to independently perform research using resources such as the internet and procedure manuals
- Microsoft Office Suite (Word and Outlook)
What you can expect from us:
- Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of ehealth.
- Equal Opportunity Employer: At CGM we value our team members and strive to create an environment where everyone has the opportunity to succeed.
- Career Opportunities: We are offering a variety of internal career opportunities and numerous longterm perspectives.
- Security: We offer a secure workplace in a crisisproof market.
- Allround benefits package: Medical Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
- Work environment: Modern workplaces flexible working hours hybrid work options and much more
Convinced Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of ehealth.
Become part of a significant mission.
Remote positions are intended to be filled outside of the state of California Colorado and New Jersey
Required Experience:
Unclear Seniority
Employment Type
Full-Time
