Lead Veterinary Receptionist
Lead Veterinary Receptionist
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Job Description
Rye Harrison Veterinary Hospital is hiring a fulltime Lead Veterinary Receptionist to be the first point of contact for our veterinary clients playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fastpaced environment communicates clearly and is passionate about animal care.
What to Expect
As you join our mission expect to be supported in your work and home life with:
- All the benefits you deservemedical dental vision retirementplus an employee pet discount because we know your pets are family too.
- Paid time off. Take the time you need to recharge.
Salary: $25.00 $28.00 per hour determined by the candidates skills experience and qualifications.
Schedule: Enjoy a 4day work week! This position includes one 12hour shift 7:45 AM 7:30/8:00 PM) and three 9hour shifts 7:45 AM 5:30 PM). Additionally availability for an alternating halfday on Saturdays may be required. Flexibility in scheduling is currently available.
Key Responsibilities:
- Manage front desk operations and ensure a warm welcoming environment for clients and their pets.
- Supervise and train reception staff promoting a teamoriented atmosphere.
- Schedule appointments manage patient records and handle billing inquiries with accuracy.
- Address client concerns with empathy and professionalism ensuring a high standard of customer service.
- Collaborate with veterinary staff to streamline operations and enhance patient care.
- Greet clients and their pets complete the appointment signin process confirm appointment details and escort clients to exam rooms.
- Ensure accurate service and product sales accounting handle payments process credit/debit cards and schedule future appointments.
- Answer client calls for appointments hospital inquiries medication refills and other requests. Make outbound calls for appointment reminders and followups.
- Understand common vaccination protocols basic lab tests common diseases veterinary terminology and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- A minimum of 2 years of experience as a veterinary receptionist is preferred.
- Strong organizational and multitasking skills.
- Ability to maintain a calm professional and positive demeanor
About Rye Harrison Veterinary Hospital
Rye Harrison Veterinary Hospital located in Rye NY is a fullservice veterinary hospital offering comprehensive care for dogs cats and exotic pets. As an AAHAaccredited practice since 1954 they uphold high standards in veterinary medicine covering wellness exams diagnostics surgery dental care and more. The hospital also provides grooming and boarding services and serves both Westchester NY and Fairfield CT communities. Led by an experienced team of veterinarians Rye Harrison Veterinary Hospital is committed to compassionate quality care in a welcoming environment.
Employment Type
Hourly
