Welcome Consultant- WA
Welcome Consultant- WA
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Job Description
About us
National Disability Support Partners (NDSP) Plan Managers is a compassionate
organisation made up of knowledgeable stakeholders committed to providing an
innovative plan management service within a fun and trustworthy environment.
NDSP Plan Managers is a NDIS registered provider specialising in Plan Management.
We are here to manage your NDIS funds on your behalf. Our experienced staff are highly
skilled and ready to help you!
Our Plan Management expertise allows you:
To live your life while we manage claims payments and administration of
your NDIS budget
The opportunity to have full choice and control of service providers
To have access to our diverse skillset of extensive NDIS and accounting
experience
The advantage of transparent communication between NDSP you and your
providers
To ensure fast payment processing
NDSP Plan Managers is part of the My Plan Manager Group (MPMG). Our values centre
around being compassionate knowledgeable and innovative in delivering our plan
management service in a fun and trustworthy environment.
About the role
Operating within our Growth team the Welcome Consultant and their colleagues will
deliver a quality onboarding experience for participants plan nominees and key
providers new to NDSP Plan Managers. As well as provide ongoing engagement with
some existing key providers ensuring their ongoing advocacy of NDSP Plan Managers
to new or existing participants through the resolution of any complex provider issues.
What youll do
Reporting to the Welcome Team Manager youll be:
Ensuring that all new clients are efficiently setup in applicable internal and
external systems.
Respond to leads being received including via the NDSP Website email and
inbound calls.
Provide client onboarding support to the team of Community Engagement &
Partnerships Managers from their referral partners into the NDSP Plan Managers
community.
Assist in campaign to generate new client leads primarily via
telephone but occasionally out amongst the community.
Work closely with Operations to ensure that client expectations are met.
Overcome hesitations that clients may have in signing up with NDSP by
promoting the advantages of our product and the additional services that NDSP
provides including online portals and Kinora.
Assist in the empowerment of clients to exercise individual choice and control
over their NDIS Plan budgets and supports.
Ensure exceptional client service is delivered during every interaction by
providing accurate tailored and timely advice to people wanting to join NDSP.
Support and advise staff members throughout the team and the organisation
with the onboarding process of new clients to NDSP. Liaise with internal
stakeholders ensuring the client is at the centre of the process.
Identify opportunities for continuous process improvement to customer service
experience.
Deliver on applicable personal KPIs and objectives.
Perform duties in compliance with the NDIS regulatory framework
About you
Youll be focused identifying and defining market growth opportunities including
acquisitions diversification strategies and new service offerings with a focus on client
and provider acquisition referral retention and upsell.
You will be excited to help establish a new team to deliver great service and innovative
solutions that delight our key providers and ensure a strong ongoing relationship. You
will also enjoy connecting and mobilising specialists across the business to support
your delivery of a seamless solution to key providers that further differentiates NDSP
Plan Managers/ MPMG in the market.
To be our next Welcome Consultant youll have:
Knowledge of disability sector and NDIS highly desirable (but not mandatory).
Prior experience in delivering exceptional customer service and client
relationship management. Sectors might include retail sales real estate call
centre disability and/or financial services industries.
A strong communicator who can connect with their client and respond
individually to their circumstances.
Excellent verbal public speaking and written communication skills.
Strong relationship building skills with an empathetic and personcentred
approach to internal team and external customer interactions.
Demonstrated ability to deliver an exceptional customer centric experience.
Excellent communicates skills in both verbal and written forms.
Ability to effectively manage client complaints through to resolution.
Ability to initiate build and maintain collaborative and effective partnerships
across all organisational levels.
High level literacy and numeracy skills with IT expertise; Office 365 CRM and
databases.
Whats on offer
As one of Australias largest providers of NDIS plan management services were
offering:
A fastpaced environment within an equally fastgrowing industry
The ability to make a real difference to the disabled community and ecosystem
To work for a company that is at the heart of community and innovation
Get experience working with a team of experts across sales marketing
customer success operations and finance
To work for an awardwinning technology company backed by a premium VC
organization
The opportunity to develop your career and make a real difference to the
commercial and community success of NDSP Plan Managers/ MPM Group.
We embrace equal opportunity and we thrive on it!
At NDSP Plan Managers we dont just accept difference we celebrate it we support it
and we thrive on it for the benefit of our clients our team and our work. Were proud to
be an equal opportunity employer that embraces diversity.
How to apply
If youd like to apply for this role please click the apply now button and follow the
prompts. For a confidential conversation about this role please contact recruitment via
Applications close on 10th April 2025.
Required Experience:
Junior IC
Employment Type
Full-Time
