Banking Business Operation

About PhonePe Group:

PhonePe is Indias leading digital payments company with 50 crore 500 Million) registered users and 3.7 crore 37 Million) merchants covering over 99 of the postal codes across India. On the back of its leadership in digital payments PhonePe has expanded into financial services (Insurance Mutual Funds Stock Broking and Lending) as well as adjacent techenabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe we take extra care to make sure you give your best at work Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

Position Overview:

We are seeking a highly skilled and experienced Senior Banking relationship and Fund Transfer
Specialist to lead our fund transfer operations. This role is pivotal in ensuring the smooth
of fund transfers to our merchants optimizing processes and maintaining high standards of
compliance and risk management.

Key Responsibilities:

• Relationship Management:
  o Build and maintain strong longterm relationships with Banking Partners primary point
  of contact.
  o Proactively identify and pursue new business opportunities to expand the new solutions
  that can be offered to our merchants and increase portfolio growth.
  o Conduct regular meetings to review performance discuss strategies and identify
  opportunities for additional services.
  o Coordinate with cross functional teams to ensure timely and efficient service delivery as
  per the agreed norms.
• Fund Management:
  o Oversee and manage all aspects of fund transfer operations including processing
  monitoring and reconciling transactions.
  o Ensure timely and accurate of fund transfers adhering to company
  policies and regulatory requirements.
  o Collaborate with Banking partners Regulatory entities crossfunctional teams to
  optimize transfer processes and implement best practices.
• Compliance and Risk Management:
  o Ensure compliance with relevant financial regulations and know your customer
  (KYC) requirements.
  o Conduct regular audits and risk assessments to identify and mitigate potential issues
  in fund transfer processes.
  o Stay uptodate with industry trends and regulatory changes to ensure ongoing
  compliance.
• Process Improvement:
  o Analyze current fund transfer processes and systems to identify areas for
  improvement.
  o Implement process enhancements and technology solutions to increase efficiency
  and reduce operational costs.
• Reporting and Documentation:

o Generate and analyze reports related to fund transfer activities performance
metrics and compliance.
o Maintain accurate and detailed documentation of fund transfer processes
transactions and audit trails.

• Stakeholder Management:
  o Serve as the primary point of contact for escalated fund transfer issues and resolve
  complex inquiries.
  o Build and maintain strong relationships with financial institutions partners and
  stakeholders.
• Team Leadership and Development:
  o Lead and mentor a team of fund transfer specialists providing guidance and
  support.
  o Foster a collaborative and highperformance work environment promoting
  continuous improvement and professional growth.

Qualifications:
Education:
o Bachelors degree in Finance Accounting Business Administration or a related field.
A Masters degree from Teir 1 college.

Experience:
o Minimum of 810 years of experience in Banking relationships fund transfer
operations financial services or a related field.
o Proven track record in managing complex fund transfer processes and leading
teams.
Skills:
o Indepth knowledge of fund transfer mechanisms financial regulations and risk
management practices.
o Strong analytical skills with the ability to identify and resolve issues efficiently.
o Excellent leadership and team management abilities.
o Exceptional communication and interpersonal skills.
Other Requirements:
o Ability to work in a fastpaced and dynamic environment.
o High level of attention to detail and accuracy.
o Strong problemsolving and decisionmaking skills.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support Maternity Benefit Paternity Benefit Program Adoption Assistance Program Daycare Support Program
• Mobility Benefits Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits Higher Education Assistance Car Lease Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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