Administrative Support AST I

Administrative Support AST I

Coordinate area desk functions for an area desk

• Serve as the point of contact for an area desk answering telephone calls assisting residents and visitors explaining housing policies and/or procedures or providing appropriate university resources as needed; ensure communication is handled in the most appropriate manner and/or routed appropriately based on comprehensive knowledge of Housing & Residence Life.
• Provide key access for assigned buildings including but not limited to creating key packets order necessary keys programming key fobs and overall management of key distribution.
• Generate reports detailing current occupancy rosters and status updates for package and key distribution and management.
• Conduct daily audit of keys; ensure proper processes and procedures were followed afterhours and collaborate with internal units as required.
• Create resident files containing necessary documents information and access for movein/out for residents as directed.
• Apply appropriate charges on student accounts for excessive lockouts and key access.
• Coordinate with internal units (e.g. Custodial Services Maintenance and Operations teams) to provide clean safe and secure spaces.
• Process work requests for maintenance custodial services telecommunications information technology and other services as needed.
• Assist with receiving packages on behalf of residents and ensuring timely package pickup.
• Forward letter mail and packages to appropriate location.
• Collaborate with internal units to reserve facility spaces within area such as meeting spaces and common spaces.
• Distribute signage for area during university closures holidays and special events as directed.
• Collaborate with housing conference services to provide appropriate access for guest spaces conference attendees and others as needed.

Provide oversight and manage area student staff

• Recruit hire train and supervise student staff for area desk.
• Create and manage assigned area desk student staff schedule ensuring proper coverage during hours of operation.
• Responsible for administrative functions related to employee time approval and related human resources functions for area desks.
• Assist with training for employees on operation safety customer service and related topics as needed.

Perform various administrative support functions

• Develop and maintain an effective filing system; keep files uptodate organized and crossreferenced as needed.
• Manage office supply inventory for area operations including proper supply inventory of student used spaces and printing.
• Ensure compliance with departmental and University policies guidelines and other relevant regulations.
• Serve as a backup to the Main Housing Office front reception desk switchboard and call center answering questions and providing appropriate resources.
• Develop reports handle special projects tasks and other duties as assigned

$16.00 per hour

High school diploma or equivalent and one year of relevant experience.

• Experience in customer service driven industry or university housing
• Experience with student staff supervision and/or motivating teams
• Demonstrated levels of professionalism and dependability

Skills

• Demonstrated proficiency with computers and basic software applications (e.g. Microsoft Office Excel Word PowerPoint and Outlook)
• Demonstrated planning time management and organizational skills
• Demonstrated proficiency with communication skills (verbal and written)
• Demonstrated interpersonal skills

Abilities

• Strong ability to be detailoriented accurate and problem solve while working independently
• Ability to maintain effective working relationships with employees coworkers departmental staff members UF staff members and students
• Demonstrated ability to function effectively in a fastpaced environment with frequent interruptions
• Demonstrated ability to handle multiple projects or tasks simultaneously
• Demonstrated ability to understand interpret and apply rules regulations policies and procedures
• Demonstrated ability to work as part of a team in a multifaceted environment

In order to be considered applicants must upload a cover letter rsum and professional references.

This position is eligible for veterans preference. If you are claiming veterans preference please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veterans Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.