Thermal Technical Support Engineer

• Provide technical support for Vertiv Customers Customer Engineers and Service Partners.
• Manage case and solution per established call center process flow.
• Collaborate with key functional areas like Logistics and Supply Chain Quality and Engineering.
• Keep current on Safety Bulletins Safety Field Change Notices Field Change Notices and Service Tips
• Perform simulation and test on product assemblies for functionality and operations.
• Create events from the Root Cause Analysis reports into Knowledgebase.
• Participate in site visits to acquire OJT. Complete and submit trip reports.
• Attend new product and selfdevelopment training classes.
• Model and enforce Vertiv safety guidelines at all times.
• Participate in customer meetings and teleconferences as directed.
• Review Warranty service tickets per established policy guidelines
• Assist with analysis and trending of service reports.
• Draft product service procedures for Technical Knowledge Online publication
• Maintain customer satisfaction rates according to company guidelines.
• Assist with new product Serviceability Verification Testing
• Submit expense reports trip reports and other reports accurately and on time.
• Additional duties as required.

QUALIFICATIONS

• Minimum of four years electrical/electronic technical degree. Alternatively military technical training or electronic certification with two years of relevant technical experience.
• Minimum 2 years HVAC experience in a related field with equivalent industry experience
• Preferred professional HVAC industry certifications such as NATE MTAA or Journeymans HVAC license.
• Familiarity with electrical/electronic test equipment and fundamentals
• Demonstrate ability in electrical circuit understanding and troubleshooting.
• Working knowledge of principles of refrigeration and air conditioning laws and electronic theory
• Proficient PC skills including all Microsoft Office products and webbased technologies.
• Excellent writing and verbal communication skills
• Excellent organizational and time management skills.
• Interpersonal Skills Professional Reliable Team Player

PHYSICAL & ENVIRONMENTAL DEMANDS

• No Special Requirements

TIME TRAVEL REQUIRED

• 20 travel may be required work flexible schedules and maintain valid drivers license
• Afterhours availability on a rotating weekly schedule.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• HighPerformance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a CustomerFirst Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to lifechanging medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $5 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Vertiv/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.