Sales Coordinator Sales Support - Hybrid

What You Will Do

The Sales Coordinator manages and coordinates the daytoday short term consignment Orthopedic requests as well as trial requests from the Endoscopy Instruments Medical and NV Sales Force. This position is responsible for ensuring all shortterm consignment and capital demonstration inventory is properly recorded in the ERP system as well as the timely and accurate return of all field assets. This position will support the commercial teams by providing excellent customer service through supporting all shortterm and capital demonstration equipment requirements ensuring all inventory needs are delivered accurately and on time. This individual must serve as a contributing member of the Sales Support team while championing Strykers Mission and Values.

Functional Responsibilities:

• Responsible for Sales Representatives calls regarding implants instrumentation disposable and capital demonstration equipment for surgeries and evaluations

• Responsible for the accurate input of all surgical and trial equipment requests into the ERP ensuring each surgery and trial request arrive accurately with no negative impact to surgery

• Has the ability to research analyze and make an independent decision on best pathway(s) to move forward on a request.

• Coordinate assets to cover requests with loaner and capital demonstration equipment for surgery demonstration purposes trials and evaluations

• Assisting with troubleshooting and providing emergency information intraoperatively

• Responsible for the sales trials and shortterm consignment schedule communicate shipment details daily to DC and Kitting Teams

• Ensure bestinclass service levels and response times through bestinclass response times for emails and the timely processing of order entry & product delivery on all equipment orders

• Educate sales teams on all trial/shortterm consignment program specifics ensuring understanding of program expectations

• Responsible for logistics of disposable capital demonstration equipment instrument and implant loaner kits deliveries for surgery and evaluations

• Accountable for the accurate record keeping of disposables capital demonstration loaner inventory and instrumentation in the field

• Responsible for the accurate maintenance of shortterm inventory infield including the retrieval invoicing and movement of inventory to long term consignment

• Communicate specific details on delinquent field assets with department as well as both internal and external customers as required.

• Research and correct order (inventory) issues for short term and capital demonstration equipment

• Timely of rush shipment requests during high intensity situations including patient on the OR table scenarios

• Supply literature samples and promotional materials where needed

• Assist sales force with pricing requests

What You Will Need

• Degree in sciences/supply chain OR 3 years relevant work experience

• Experience in the medical field is an asset

• Internal applicants with an equivalent combination of education experience and performance over time at Stryker will be considered

• Experience with Oracle is an asset

• Knowledge of Microsoft Excel is an asset

• Supply Chain/Logistics/Operation knowledgeis an asset