IT Support and Customer Service Lead

• Use your IT Service Desk experience to make a positive impact at a leading notforprofit organisation.
• Be part of a friendly and supportive team that values innovation.
• Generous salary packaging available maximise your take home salary!

What we offer:

• Flexible work arrangements:Design your worklife balance. This could include working from home parttime work compressed working weeks and flexible working hours.*
• Competitive salary packaging:Take home more with taxfree benefits including up to $15899 per year and an additional $2650 taxfree each year for meals and holidays.
• Paid parental leave:Get the support you need to start or grow your family with superannuation contributions included.
• Career development:Grow your skills and progress your career with genuine opportunities across the organisation.
• Discounted benefits:Enjoy savings on motor vehicles gym memberships health insurance and more
• Employee Assistance Program:Get confidential support for you and your family
• Salary Continuance Insurance: Income protection for eligible roles.

*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operatingenvironments across AnglicareSA.The suitability of different arrangements will depend on the position you are applying for and team and customer requirements. You are encouraged to discuss your needs during the application process.

Who are we looking for

Are you looking for your next challenge where you can use your service desk experience to make a positive difference in the community

Join AnglicareSA as IT Support and Customer Service Lead where youll have the opportunity to lead a dynamic team and ensure exceptional service delivery to support our mission of helping South Australians in need.

Youll be someone who excels in leadership mentoring and team management with the ability to inspire and develop your team members to achieve their best.

In addition youll have extensive experience in system administration configuration and network management best practices ensuring that IT operations run smoothly and efficiently.

Youll be adept at maintaining thorough documentation and driving process improvements always looking for ways to enhance service delivery and operational efficiency.

Your exceptional interpersonal skills will enable you to communicate effectively with a diverse range of customers ensuring their needs are met with professionalism and empathy.

What can you expect to be doing

Youll play a crucial role in resolving IT issues mentoring team members and fostering a proactive customer engagement culture.

• Lead and manage the IT support analyst and help desk officer team to ensure exceptional service delivery and customer satisfaction.
• Oversee the timely resolution of IT issues fostering a culture of continuous improvement.
• Mentor and develop team members conduct regular performance reviews and ensure adherence to service level agreements (SLAs) and performance metrics.
• Manage the escalation of complex issues coordinating with relevant stakeholders for swift and effective resolution.
• Support an inclusive diverse friendly and engaging culture within the IT team contributing to a positive work environment for staff and community members.
• Identify opportunities for process improvements implement enhancements to information systems and IT security measures and develop and maintain IT support documentation and procedures streamlining operations and protecting sensitive information.

What do you need to bring

• Information Technologyrelated qualification or equivalent experience; ITIL foundation level accreditation is highly desirable.
• Proven experience in leading IT support teams in a service desk environment and handling large organisational Information Systems and complex networks
• Strong leadership mentoring and team management skills.
• Experience in building and developing relationships with key internal stakeholders.

Who is AnglicareSA

AnglicareSA South Australias leading social services provider empowers over 60000 individuals annually. Our 2000 passionate employees and 300 dedicated volunteers work tirelessly to support individuals families and communities. We address immediate needs while fostering empowerment dignity and maintaining control in their lives.

From emergency assistance to lifelong support our diverse services cater to every life stage. We champion social justice equality and strong communities because together we change lives.

How to Apply:

Please click on Apply and submit your application by 9.00am on Thursday 17th April 2025*

*Please note: Interested applicants are encouraged to apply as soon as possible as interviews and appointments may occur prior to the closing date.

We do not accept applications via email; for more information please contact: Claire Recruitment Business Partner

You can view the Position Description via the vacancys advert on the AnglicareSA website for further details on the role requirements.

At AnglicareSA we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSAs Reconciliation Action Plan.

AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.