Advertising Operations Manager
Advertising Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Salary $
Who We Are
Xs Ad Operations team serves as the primary support structure for advertisers and the global sales organization. As X Ads grows in markets around the world we are expanding our team to ensure continued delivery of worldclass support operations.
What Youll Do
As an AdOps Associate Manager you will be responsible for a team of AdOps customer service specialists focused on resolving complex questions and providing knowledgeable troubleshooting for an array of issues advertising customers face related to billing ad account setup campaign creation and performance. This will include Customer Service Vendor management coverage of escalations and process improvements aimed at providing bestin class Customers experience. Achieving this will require innovative thinking top notch project & team management operational excellence vendor management skills risk taking crisp communication independent prioritization and effective cross functional coordination.
Responsibilities
Directly managing a global team of AdOps customer service specialists and agent team managers QA SMEs monitoring team and individual contributors performance to guide day to day and prioritization
Monitoring patterns and providing insightful analyses to support the AdOps team to deliver costefficient and highquality customer & sales support including evaluating and introducing new metrics as appropriate.
Manage strategic programs aiming at improving Sales efficiency and Customers experience in collaboration with crossfunctional teams.
Driving global projects with measurable results managing milestones and .
Helping to drive the overall strategy contributing to setting yearly and quarterly goals and KPI in alignment with the companys strategy and driving further expansion and adoption of our scaled programs across the globe.
Informing process innovation identifying issues related to global processes that are affecting the business; working collaboratively with cross functional teams around the world to resolve.
Managing relationships with key stakeholders from Sales and crossfunctional teams often including Senior Managers across Xs Global Revenue Organization. Representing your team as a functional expert on AdOps and client needs
Building a highperforming and happy culture that empowers the team to do their best work with a focus on developing individuals to help them achieve their career goals
Communicating fearlessly to build trust!
Requirements
You have at least 5 years of professional experience with 2 or more in online/user/ad operations tech troubleshooting social media / content moderation background
At least 2 years of experience leading/coaching team members you are a natural mentor and someone who loves to see others succeed
Exceptional leadership skills and ability to influence at senior levels
Experience in project management and improving operational processes proactive mindset
Exceptional analytical and problemsolving skills
Great communication skills (written and verbal) and attention to detail
Ability to quickly become a trusted partner for crossfunctional teams maintain healthy relationships with stakeholders and proactively pursue opportunities for collaboration
Ability to navigate ambiguous situations with confidence
Passionate about customer service and improving the way we operate
Highly analytical and capable of using data to make decisions
Not afraid to roll up your sleeves to get the job done!
Required Experience:
Manager
Employment Type
Full-Time
