Product Reliability Engineer
Product Reliability Engineer
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Job Description
About InvoiceCloud:
InvoiceCloud is a leading provider of online bill payment services. Founded in 2009 the company has grown to be one of the leading disruptors in the cloudbased electronic bill presentment and payment (EBPP) space helping institutions put customer experience first. By switching to InvoiceCloud clients can improve customer engagement loyalty and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually InvoiceCloud is one of the most secure innovative and inclusive fintech solutions in the market. To learn more visit www.InvoiceCloud.
Position Overview
The Platform Reliability Engineer will provide the teams ongoing architectural evolution development and maintenance of the core platform focusing on payer & biller facing product solutions. This is an ideal opportunity for someone who is passionate about building delightful customer experience products in a highly scalable reliable and secure manner leveraging agile principles and values test driven development and continuous integration and deployment. We are looking for a strong business and technical problem solver with a deep understanding of Platform Engineering principles cloudnative technologies and scalable enterprise architecture.
What Youll Do
- Collaboration: Work closely with development QA and product teams to ensure seamless integration and operation of new features and technologies.
- Assist with operations activities to provision maintain and support existing platform.
- Performance Analysis: Help analyze and optimize platform performance identifying and implementing improvements to enhance speed efficiency and reliability.
- Assist Incident postmortems to drive continuous improvement into platform and software systems and processes.
- Learning and Development: Continuously improve technical skills and knowledge through training mentorship and handson experience.
- Contribute PCI PADSS SOC Type2 SOX audit initiatives
- Execute against organizational KPIs.
- Automation Assistance: Help develop and maintain automation scripts and tools to improve platform operations and reduce manual intervention.
- Identify and recommend opportunities for continuously improving software engineering practices and productivity of teams for reliability and resiliency.
- Assist in completing department wide quarterly and annual goals and initiatives.
- Assist in surfacing forwardthinking cuttingedge tools and services that will improve efficiency and productivity within agile team development
Who We Seek
- 2 years of Software Engineering experience in enterprise SaaS software development or operations preferably within financial services or FinTech (banking lending payments)
- Deep knowledge of Cloud services (PaaS/IaaS) specifically Azure and ability expand into other clouds offerings.
- Ability to manage and continuously optimize cloud utilization
- Ability to build and follow devops practices Specifically IaC and Security.
- Ability to implement system observability (apps/infrastructure)
- Experience in one or more of (Kubernetes Teraform Kong/NGIX Redis AzureDB)
- Programming experience in IaC automation tools and languages (Terraform Ansible powershell preferred).
- Strong understanding of SRE concepts and culture with a focus on leveraging software engineering tools methodologies and concepts
- Indepth understanding of automation and CI/CD processes
- Ability to engage and influence product leaders lead systems architects and engineering managers who are either associated with the function or affected by its outcome.
- Technical experience in observability and traceability patterns and working with distributed architectures.
- Strong communication skills and ability to articulate complex material to a diverse audience.
- Experience working in highly regulated securityfocused environments (familiar with setting up controls and processes around HIPAA PCI SOC 2 or similar frameworks)
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
If you have a disability under the Americans with Disabilities Act or similar law or you require a religious accommodation and you wish to discuss potential accommodations related to applying for employment at our company please contact .
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To all recruitment agencies:InvoiceCloud does not accept agency resumes. Please do not forward resumes to our jobs alias employees or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
Employment Type
Full Time
