Customer Marketing Manager

About us:

The global hiring revolution is shaping a future where talent can thrive everywhere driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring were creating a level playing field where businesses and individuals (like you) can compete grow and succeed regardless of geography.

Multiplier empowers companies to hire onboard manage and pay talent in 150 countries quickly and compliantly. Our mission is to build a world without limits where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform complete with worldclass EOR AOR and Global Payroll products means it has never been easier to seize the global hiring opportunity.

Were backed by some of the best in the business (Sequoia DST and Tiger Global) are led by industryleading experts scaling fast and seeking brilliant likeminded enthusiasts to join our team. The future is borderless. Lets build it together.

About the Role:

We are looking for a Customer Marketing Manager to drive customer retention growth and advocacy by working closely with our Customer Success and Sales teams. This role will be instrumental in identifying strategies that enhance customer engagement build strong relationships and create impactful moments that turn our customers into passionate advocates.

Key Responsibilities:

• Champion Advocacy & Retention Initiatives: Develop and execute the Multiplier Champions Awards program to recognize and celebrate our most engaged customers.
• Customer Council Engagement: Lead the establishment and growth of customer councils in different regions driving participation fostering peertopeer networking and ensuring feedback loops that inform Multipliers roadmap.
• Drive Wow Moments: Identify and execute strategic initiatives that create delightful and memorable experiences for customers at key touchpoints across their journey with Multiplier.
• Crossfunctional Collaboration: Work closely with Customer Success Sales and Product teams to ensure customer marketing efforts align with business goals and customer needs.
• Customer Storytelling & Case Studies: Capture and promote customer success stories testimonials and case studies to showcase the impact of Multipliers solutions.
• Engagement & Growth Campaigns: Develop and implement marketing campaigns that drive customer retention expansion and referrals.
• DataDriven Decision Making: Analyze customer engagement metrics and feedback to continuously refine strategies and improve customer experiences.

What Were Looking For:

• 5 years of experience in customer marketing advocacy or a similar role in a B2B SaaS environment.
• Strong ability to build relationships with customers and internal stakeholders.
• Experience running customer engagement programs community initiatives or awards programs.
• Excellent communication and storytelling skills with the ability to craft compelling narratives.
• Datadriven mindset with experience analyzing customer data to drive insights and improvements.
• A proactive and creative approach to problemsolving and customer engagement.

What We Offer:

• Highimpact role with the chance to play a key role in a rapidly growing company.
• Full autonomy in your role with the flexibility to work remotely.
• Work with a passionate energetic and diverse team.
• Competitive benefits recognition programs and career development opportunities.
• Attractive ESOPs giving you a stake in the companys success.
• Comprehensive health insurance coverage for you and your familys wellbeing.
• Generous holiday policy.
• A company that genuinely invests in your professional success.

Equal Employment Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.