PACE IS Application Analyst II Central Valley PACE - Modesto
PACE IS Application Analyst II Central Valley PACE - Modesto
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Job Description
The PACE IS Application Analyst II will be responsible for leading the Epic application design build testing training support and project management. The Analyst will manage the communications expectations and deliverables between Epic workgroups/councils internal IT teams external stakeholders and vendors in support of PACE information systems. This role operates in close coordination with the IT leadership Application Services Data Services training IT service desk and IT engineering teams.
This position will work at our Modesto PACE Center Schedule is Monday Friday 8:00am 5:00pm.
Compensation:
$41.07 $45.28 an hour
Golden Valley Health Centers offers excellent benefits including Medical: 0 Deductible / $2000 Individual; $4000 Family OutofPocket Max) excellent PPO coverages; Dental; Vision; 403(b) with match FSA plans gym discounts and so much more!
Essential Duties and Responsibilities
- Act as the primary support contact for assigned applications endusers.
- Maintain knowledge of assigned Epic and other HIT application(s) configuration management and act as subject matter expert on application(s) functionality.
- Manage support requests through IT Service Management software. Prioritize track and resolve enduser support requests with a sense of urgency problem solve escalated tasks.
- Assume ownership escalate and manage support requests to Epic and internal IT teams.
- Develop implement and maintain policies procedures and associated training plans for assigned application(s).
- Lead PACE Epic workgroups and councils to determine future needs and requirements.
- Review the status of projects and issues on ongoing basis with organization leadership; ensure project timelines are adhered to and implement plans of action as necessary.
- Hold weekly communications with team members to discuss the status of deliverables shared issues enduser concerns budget and upcoming milestones.
- Provide onsite support and issues triage/resolution for clinics during implementation and specifically when practices go live on Epic application(s).
- Maintain knowledge of applicable data privacy and security practices and regulations.
- Maintain policy and procedure documentation.
- Assist with building and testing of environments and provide support and troubleshoot issues.
- Present information verbally and in writing in a clear and easytounderstand manner.
- Other duties as assigned.
Physical Demands
- The employee must occasionally lift and/or move up to 30 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Must be able to hear staff on the phone and those who are served inperson and speak clearly in order to communicate information to clients and staff.
- Must be able to have vision that is adequate to read memos a computer screen and administrative documents.
- Must have high manual dexterity.
- Must be able to squat and sit stand stoop crouch reach twist turn finer and feel.
Work Environment
The noise level in the work environment is usually quiet.
Education/Experience Requirements
Minimum Qualifications:
- Excellent written and verbal communication skills.
- Excellent business analysis requirement gathering problem solving and rootcause analysis skills.
- Excellent organization and time management skills.
- Ability to work well under pressure with tight deadlines and high degree of complexity.
- Ability to assume sole and independent responsibility for various assigned projects and tasks.
- Ability to exercise discretion and independent judgment with respect to significant matters.
- Excellent facilitation negotiation and consensus building skills.
- Strong interpersonal skills including the ability to work well with people with different backgrounds.
- Ability to work on several projects simultaneously.
- Excellent understanding of the implementation process and the various interdependencies between operations and technology both internal and external.
- Excellent understanding of IT incident project and change management processes.
- Excellent understanding of applications operating systems databases and networking fundamentals.
- Proficient in the following Microsoft Office applications including Outlook Excel Word PowerPoint and Visio.
- Valid CA Drivers License reliable transportation acceptable driving record and liability insurance.
Education/Experience:
- High school diploma or equivalent required. Bachelors degree preferred.
- Knowledge of clinical area or business area to be supported highly preferred.
- Minimum two 2 years of experience supporting Epic EHR and Epic application certification required.
- Must be able to obtain additional Epic certification in assigned Epic application within three 3 months of request (if requested by manager)
- Epic certification must be continuously maintained.
Required Experience:
IC
Employment Type
Full-Time
