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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
The Technical Account Manager (TAM) will play a pivotal role in guiding senior level customer contacts towards optimizing their Contact Center operations ensuring best practices are effectively implemented. With a strong foundation in technical account management customer satisfaction and solution deployment the ideal candidate will thrive in the premisebased or hosted telecommunications software industry.
The ideal candidate will have indepth implementation consulting and customer relationship management experience with one of the following Contact Center Platforms: Five9 Genesys Cisco Nuance Avaya Aspect NICE.
Key Responsibilities:
Key Qualifications:
Preferred Qualifications:
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here:9/ptpt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Manager
Full Time