Operations Manager
Operations Manager
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 76815 - 101802
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
Primary Purpose
Under the general supervision of the Director of Continuing Dental Education CDE supervises and coordinates the activities and personnel related to CDE program operations including speaker contracts grant agreements program registrations program logistics program staffing revenue collection and tuition reimbursements accounts payables accounts receivables financial monitoring analysis and reporting program delivery and the issuance of continuing education credits. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff.
Essential Functions
Manage the operations of the CDE division to include supervision of operations personnel program preparations and logistics and implementation and delivery of programs. Manages program registrations and confirmations or cancellation letters discounts and course refunds. Supervise collection and reimbursement or refund of tuitions and fees. Coordinate continuing education courses to include: site creation on Learning Stream and Canvas (Learning Management System); upload handouts to Dropbox; preparation of course materials; Learning Stream database updates; reserve lecture and workshops rooms quarterly and coordinate classroom set up Manages onsite program activities logistics temporary/casual personnel and contracted services. Oversees and assists with program logistical preparations and equipment/materials ordering related to handson workshops. Manage inventory of course supplies. Generate and monitor speakers sponsorship and service contracts submit salary and stipend vouchers for payment of faculty instructors guest speakers course assistants and contracted services followup as needed to ensure accounts are current. Cultivate solicit develop and maintain organizational relationships with vendors and sponsors Monitors and processes accounts payables and accounts receivables to include creation of ATPs POs journal transfers and invoices. Generate analyze and reconcile revenue and expense account reports for the division. Assist Director with monitoring of department annual budget. Provide course registrants and participants with information regarding upcoming CDE programs and schedules via telephone calls email inquiries walkins and written correspondence etc. Maintain California State Board of Dental Examiners course registration log; generates biannual report to the Dental Board and annual report to American Dental Association. Process procard requisitions and authorizations for payment. Provide monthly reconciliations and balancing reports on procard account. Complete monthly reconciliation of CDE revenue and expense postings on Banner ledger accounts with receipts and invoices. Process all reimbursements for petty cash and expenses for the division personnel. Create maintain track and provide analysis of financial data which includes reporting programs final income and expenses departments final actual annual expenditures go/nogo program status using department guidelines to determine program viability and provide additional reporting as requested. Introduce guest speakers and deliver course announcements to program participants at CDE programs when hosting program Provide coverage for Programming Manager as necessary. Perform all other duties as assigned by the Director CDE .
Minimum Qualifications
Knowledge of: Intermediate Microsoft Word and Outlook. Advanced Excel. Basic principles of accounting/bookkeeping and data analysis. Meeting planning and/or program/conference planning. General personnel/project management principles. Public relations and/or sales background helpful dental background helpful. Principles of business letter or report writing Good customer relations. Experience: Minimum of three years administrative experience with an emphasis on customer service/public relations /event planning and/or sales and marketing. Education: Bachelors degree or combination of college course work and related experience. Working Conditions: Position is fulltime 8 hours per day 40 hours per week; occasional overtime is required. Position requires frequent weekend and evening assignments both on and offsite. Occasional travel required.
Preferred Qualifications
Ability to: Analyze financial data and generate financial reports; perform accurate account reconciliations Effectively and productively manage and organize work multitask and meet ongoing deadlines Communicate effectively (written and oral) with external and internal stakeholders. Work effectively in a team environment and project a positive helpful and professional demeanor. Professionally represent the department internally and externally. Independently manage and triage workload and issues that may arise Understand and utilize social media and the internet effectively and productively as work tools and resources. Pay close attention to detail and maintain high level of efficiency and accuracy in all processes Build professional relationships with colleagues and customers. Experience: Previous experience in financial analysis and reporting highly desirable. Previous experience working in a revenue generating environment. Education: Certification in program planning meeting planning CPP or CMP desirable. Other: Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Under the general supervision of the Director of Continuing Dental Education CDE supervises and coordinates the activities and personnel related to CDE program operations including speaker contracts grant agreements program registrations program logistics program staffing revenue collection and tuition reimbursements accounts payables accounts receivables financial monitoring analysis and reporting program delivery and the issuance of continuing education credits. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff.
Essential Functions
Manage the operations of the CDE division to include supervision of operations personnel program preparations and logistics and implementation and delivery of programs. Manages program registrations and confirmations or cancellation letters discounts and course refunds. Supervise collection and reimbursement or refund of tuitions and fees. Coordinate continuing education courses to include: site creation on Learning Stream and Canvas (Learning Management System); upload handouts to Dropbox; preparation of course materials; Learning Stream database updates; reserve lecture and workshops rooms quarterly and coordinate classroom set up Manages onsite program activities logistics temporary/casual personnel and contracted services. Oversees and assists with program logistical preparations and equipment/materials ordering related to handson workshops. Manage inventory of course supplies. Generate and monitor speakers sponsorship and service contracts submit salary and stipend vouchers for payment of faculty instructors guest speakers course assistants and contracted services followup as needed to ensure accounts are current. Cultivate solicit develop and maintain organizational relationships with vendors and sponsors Monitors and processes accounts payables and accounts receivables to include creation of ATPs POs journal transfers and invoices. Generate analyze and reconcile revenue and expense account reports for the division. Assist Director with monitoring of department annual budget. Provide course registrants and participants with information regarding upcoming CDE programs and schedules via telephone calls email inquiries walkins and written correspondence etc. Maintain California State Board of Dental Examiners course registration log; generates biannual report to the Dental Board and annual report to American Dental Association. Process procard requisitions and authorizations for payment. Provide monthly reconciliations and balancing reports on procard account. Complete monthly reconciliation of CDE revenue and expense postings on Banner ledger accounts with receipts and invoices. Process all reimbursements for petty cash and expenses for the division personnel. Create maintain track and provide analysis of financial data which includes reporting programs final income and expenses departments final actual annual expenditures go/nogo program status using department guidelines to determine program viability and provide additional reporting as requested. Introduce guest speakers and deliver course announcements to program participants at CDE programs when hosting program Provide coverage for Programming Manager as necessary. Perform all other duties as assigned by the Director CDE .
Minimum Qualifications
Knowledge of: Intermediate Microsoft Word and Outlook. Advanced Excel. Basic principles of accounting/bookkeeping and data analysis. Meeting planning and/or program/conference planning. General personnel/project management principles. Public relations and/or sales background helpful dental background helpful. Principles of business letter or report writing Good customer relations. Experience: Minimum of three years administrative experience with an emphasis on customer service/public relations /event planning and/or sales and marketing. Education: Bachelors degree or combination of college course work and related experience. Working Conditions: Position is fulltime 8 hours per day 40 hours per week; occasional overtime is required. Position requires frequent weekend and evening assignments both on and offsite. Occasional travel required.
Preferred Qualifications
Ability to: Analyze financial data and generate financial reports; perform accurate account reconciliations Effectively and productively manage and organize work multitask and meet ongoing deadlines Communicate effectively (written and oral) with external and internal stakeholders. Work effectively in a team environment and project a positive helpful and professional demeanor. Professionally represent the department internally and externally. Independently manage and triage workload and issues that may arise Understand and utilize social media and the internet effectively and productively as work tools and resources. Pay close attention to detail and maintain high level of efficiency and accuracy in all processes Build professional relationships with colleagues and customers. Experience: Previous experience in financial analysis and reporting highly desirable. Previous experience working in a revenue generating environment. Education: Certification in program planning meeting planning CPP or CMP desirable. Other: Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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