DirectorHead Of Investor Operations
DirectorHead Of Investor Operations
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Who you are:
You have 8 years of a mix of customer operations and capital markets experience under your belt and are looking for your next challenge in a hypergrowth fastpaced industry disrupting SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team where you will have a direct impact on the customer and investor experience.
Does this sound like you If so keep reading and apply today!
What youll do:
- Lead Pollys investor operations audit team to both coach and develop the team and build efficient and scalable processes.
- Manage & build exceptional customer investor relationships and internal relationships.
- Direct and oversee all aspects of the investor customer audit process instilling a culture of quality excellence and clear line of sight to organizational opportunities.
- Partner cross functionally with Quality Product and Support teams to both manage investor relationships highlight future opportunities and solve for realtime issues.
- Continuously improve the endtoend investor journey by building processes and systems that empower the team to work efficiently and effectively.
- Proactively manage and analyze customer feedback that translates into actions that improve and enhance the experience internally and externally.
- Maintain efficiency in our staffing models and proactively manage for future needs.
- Act as the voice of the customers and advocate for their needs.
What you have:
- 5 years of relevant capital markets or mortgage experience
- 3 years leading investor operations or adjacent teams
- Excellent relationship management team leadership and development project management and communication skills.
- Demonstrated ability to lead collaborate and work effectively across internal teams and in a highly action oriented and collaborative organization.
- Strong technical skillset; experience with a high growth firm.
- History of establishing best practices and building teams.
- A passion for customers and service delivery.
- A handson approach and willingness to dive into the details and lead the team by example.
Why join Polly
- We are attacking a trilliondollar market with gross inefficiencies and seeking to transform the way an entire industry operates
- We have an experienced leadership team that previously built large and impactful platforms
- Outstanding opportunity for professional growth and upward mobility
- Direct engagement with the decision makers and senior business leaders
- Competitive salaries
- 100 paid medical/vision/dental/disability/life insurance
- Flexible vacation
- Hybrid environment; 3x weekly in an innovation hub in San Francisco or Dallas.
Lets get to know each other.
Polly has pioneered the next generation of mortgage capital markets technology with its cuttingedge datadriven platform. Its enterprisegrade solutions including the industrys only cloudnative commercially scalable product pricing and eligibility (PPE) engine and firstofitskind Polly/ AI platform empower the nations top banks credit unions and mortgage lenders to increase profitability automate workflows and revolutionize the loan officer and broker experiences. As a mortgage technology trailblazer Polly is committed to driving meaningful value and ROI through bestinclass innovation that enables unlimited configurability flexibility granularity and scalability. Polly was founded by a seasoned team of mortgage capital markets and technology experts and is headquartered in San Francisco California. Recognized as a pioneer in mortgage capital markets as well as in culture and career development Polly was named to Forbes Americas Best Startup Employers in 2025. This evaluation was based on three key criteria: Employer Reputation Employee Satisfaction and Company Growth.
To learn more follow Polly on LinkedIn or visit www.polly. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race age color national origin religion sex gender identity sexual orientation marital status pregnancy status disability status veteran status or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruitment scams impersonating the Polly brand or our employees. Our team communicates only through official Polly channels and we will never ask for sensitive information over text or conduct textonly interviews. If you are ever suspicious or in doubt reach out to us directly at . We care deeply about this network and your experience.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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