Customer Support Voice Process
Customer Support Voice Process
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
About SalaryBox :
SalaryBox is a solution that makes employee management effortless.
Our product offers a range of features from time and attendance tracking to employee
payments and much more. We help small businesses manage their payroll by eliminating
the hassle of manual paperbased processes with our service you will always know what you
owe employees when payments are due and who is been paid.
With our automated system you can have your payroll processed in seconds right from the
palm of your hands. Our customers enjoy peace of mind knowing their company is following
all regulations.
Founded in 2020 we have raised capital from toptier investors including Y Combinator
DoorDash Inc.s Gokul Rajaram former Tinder and Spotify executive Sriram Krishnan and
former Facebook executive Anand Chandraskeran.
Our values are rooted in Customer Empathy & a relentless obsession with Product
Innovation. Our passion to build an extremely useful and usable product has helped us grow
significantly within a small span of time.
Get on board with our platform today to see how it can help you and your company grow!
Available on both Android and iOS.
Website : : Location Gurugram
Job Summary:
The ideal candidates daytoday activities would primarily revolve around assisting customers via
phone calls. This involves answering incoming calls promptly and professionally actively listening to
customer concerns and providing accurate solutions. You will need to diagnose issues troubleshoot
technical problems and guide customers through using products or services. Efficiently documenting
customer interactions and solutions is crucial as is collaborating with team members and other
departments to address complex problems. Additionally you will participate in ongoing training to
enhance your product knowledge and customer service skills. Meeting quality and performance
metrics managing your shift effectively and maintaining a positive attitude while handling customers
inquiries are all integral parts of your role.
Responsibilities:
Resolving customer complaints brought to your attention.
Possessing excellent product knowledge to enhance customer support.
Establishing a positive rapport with all clients and customers via phone.
Interacting with customers to ensure they have a desirable and shareable experience.
Overseeing the customer service process.
Requirements
Requirements
Candidate must be a graduate.
Minimum 1 year of experience in customer service is mandatory.
Must be fluent in English.
Communication and thought process has to be good.
Must be comfortable working from the office.
Must be comfortable with 6 days working with 2 Saturdays Off.
Must have excellent convincing skills
Females will be preferred
Employment Type
Full-Time
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