Communications Dispatcher Trainee
Communications Dispatcher Trainee
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 5079 - 6936
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
Position Description
- Final Filing Deadline: ContinuousExam #24/80S01/08IE
The Emergency Communications Department is responsible for the operation of a countywide consolidated Emergency Communications Center providing 911 and nonemergency call answering and law enforcement fire protection and emergency medical dispatch services for over 30 local Regional County and State Public Safety agencies.
Position Summary
The Communications Dispatcher Trainee receives onthejob training in basic 911 call answering and radio dispatching methods and techniques.
This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority.
The Eligible List established by this recruitment process may be used Countywide to fill current and future vacancies on a regular fulltime parttime or temporary basis. Examples of Duties
- Receivestraininginanswering .
- Receives lawfireand medical calls for information received via keyboard for recording ina Computer Aided Dispatch System.
- Screen information to determine jurisdictionand equipment to be dispatchedand transmits appropriate information by telephone or radio.
- Dispatcheslawenforcementorotherpersonnelandequipment.
- Accuratelytypesofinformationonacomputerkeyboardinordertoprocessand/orupdateinformationaccurately.
- Recordsthenatureandsourceofallincomingandoutgoingradiomessagesasrequired.
- Monitorspublicsafetyfrequencies.
- LearnstoemployStandarratingProceduresandPracticesinreceivinganddispatchingdetailsandmessages.
- Studies and maintains familiarity with the locations and common place names of major roads streets industrial plants county parks and governmental agencies.
Communications Dispatcher I
The Successful Candidate Will haveaproventrackrecorddemonstratingthefollowingknowledgeskillsandabilities.
SkillandAbilityto:- Remaincalmthinkclearlyandreactquicklyinemergencyandstressfulsituations.
- Learntheoperationofradioandtelephonecommunicationsequipment.
- Learntheoperationofa ComputerAidedDispatchSystemradiotransmittingandvariouscommunicationequipment.
- Learntodispatchpublicsafetypersonnelandequipmentinaquickandefficientmanner.
- Learnandrememberthepoliciesand proceduresofthedepartmentanduseragencies.
- Retainrecallandevaluatefactsand/ordetailssolelyfrommemory.
- Communicate clearly and effectively with the general public public safety officials and other governmentaland private agency staff persons.
- Obtainandtransmitclearandcompletedirections/information.
- Keepaccuraterecordsofmessagesreceived mostlyviacomputerkeyboardentry.
- Learninterpretandapplyestablishedrulesandprocedures.
- Viewmultiplevideodisplaymonitorsforextendedperiodsoftimeinalowlightconditions.
- Learntosimultaneouslytypewhilecommunicatingwithothers.
- Establishandmaintaineffectiveworkingrelationships.
- Multitask requiring simultaneous typing (rapid keyboarding) talking onthe radio answering multiple telephone calls and switching between computer screens and applications.
- Thoroughlyevaluatesituationsorganizethoughtsandrespondquicklyandaccurately.
- Readwritespell andspeakinEnglish.
- Accuratelytype30wpm(net)onacomputerkeyboard.
- Perform a variety of tasks simultaneously.
Examples of Experience/Education/Training
Any combination of training education and/or experience which provides the knowledge skills and abilities required to perform the duties listed above is exampleof a way these requirementsmight be acquired is:
Education:
Graduation from High School or possession of a GED certificate and one year of experience involving substantial public contact.Additional Information
The required conditions of employment include but are not limited to the following:
- Bewillingandavailable toworkallshiftsnightsweekendsholidaysandovertime.
- Possess a valid Class C Drivers License or be able to provide suitable transportationthat is approved bythe hiring authority.
- SuccessfullycompleteandpassabackgroundinvestigationincludingPsychologicalandMedicalevaluation.
- Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal
The County of Monterey offers an excellent benefits package. Please visit our website to view theJUnit Benefit Summary Sheet. This information is not legally binding nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.
NOTES- As a condition of employment prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment driving record and record of any criminal convictions.
- Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents isavailable onthe USCIS Form19.
- Ifyou are hired into this classificationin a temporary position your rate of pay will be hourly andyou will not be eligible for the benefits listed in the summary.
- Veterans and their widows/ers who within the past five years have served on active duty for 30 or more days in a 1 national or State military emergency or 2 military expedition for which a medal was authorized may be eligible for Veterans Preference Points. To apply veterans must submit an Application for Veterans Preference with their application materials by the priority screen date.
Application and Selection ProceduresMonday Friday 8:00 AM 5:00 PM by contacting:Monterey County Human Resources Department
168 W. Alisal Street 3rd Floor Salinas CA 93901Phone:Fax:
The selection process istentative and applicants will benotified ifchanges are assess applicants possession of required qualificationsthe examination process may include an oral examination preexamination exercises performance examination and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:- A completed County of Monterey Employment Application
- Responses to the Supplemental Questions
EQUAL OPPORTUNITYAND REASONABLE ACCOMMODATION
County of Monterey is a drugfree workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. County of Monterey is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Laura Carucci Human Resources Analyst ator
Required Experience:
Intern
Employment Type
Full-Time
Key Skills
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