Patient Services Representative I - 13272

We are seeking a dedicated and compassionate Patient Services Representative I to join our team at UT Health RGV. The ideal candidate will be responsible for greeting and registering patients handling incoming calls scheduling appointments and managing patient queries. This role requires accurate collection of insurance information and timeofservice collections.

Key Responsibilities:

• Serve as the first point of contact for patients providing highlevel customer service.
• Accurately register patients ensuring confidentiality in accordance with HIPAA guidelines.
• Schedule reschedule and cancel patient appointments to optimize clinic efficiency.
• Answer incoming calls professionally and promptly addressing caller needs.
• Perform reminder calls and greet patients and visitors addressing concerns and promoting quality care.
• Checkin and checkout patients verify insurance eligibility and ensure accurate registration forms.
• Conduct daily reconciliation tasks including chart preparation deposit reconciliation and charge entry.
• Maintain patient confidentiality across all communication channels.
• Verify insurance eligibility and benefits obtain prior authorizations and manage necessary documentation.
• Collect copays deductibles and outstanding balances and educate patients on billing processes.
• Establish payment plans and refer patients to Financial Counselors when appropriate.
• Answer frequently asked questions and escalate concerns as needed.
• Demonstrate respectful and professional behavior supporting UT Health RGVs mission and values.
• Provide coverage at various clinical sites as needed.
• Perform other administrative duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Six 6 months of medical frontoffice or receptionist experience in patient registration scheduling customer service or insurance verification and eligibility or two 2 years of direct customer service.
• Proficient in using standard office equipment and Microsoft Office Suite.
• Ability to navigate an EMR system.

Preferred: Preferred Qualifications:

• Experience with insurance verification and eligibility in a highvolume healthcare setting.
• Bilingual (English/Spanish).
• Completion of Medical Office Specialist certificate program or Medical Administrative Assistant or closely related.

Working Conditions:

• Office/Clinical Environment; some travel and weekend work may be required.
• May be exposed to airborne illnesses.
• Must be able to sit for long periods and exert up to 20 pounds of force frequency.

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversityowned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life improve lives and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients including clients in the healthcare life sciences higher education and pharma industries.

EEO Statement

InGenesis is an equal opportunity employer committed to fostering a diverse inclusive and equitable workplace. We comply with all applicable federal state and local employment laws including recent executive orders and strictly prohibit discrimination harassment or retaliation based on race color religion sex sexual orientation gender identity national origin disability genetic information age veteran status or any other characteristic protected by law.

InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications merit and business needs. If you require a reasonable accommodation during the hiring process please contact us by visiting our website at Experience:

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