Member Service Representative Andover MA Full-Time Onsite
Member Service Representative Andover MA Full-Time Onsite
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Salary Not Disclosed
1 Vacancy
Job Description
Schedule
Mon Fri 8:30 5:30 alt. Thurs/Fridays 10:307:30 alt Saturdays 8:30 3:30 40 hours)
What Youll Do
Summary/Objective:
Contribute to DCUs Success Sharing and business goals by identifying members needs providing service excellence and helping members achieve their financial goals.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services make qualified referrals and achieve assigned sales goals.
- Understand and explain all DCU products and services. Open new memberships accounts and loans utilizing established guidelines and selfservice options and conduct Notary Public services.
- Utilize established guidelines to obtain Lending Authority process loan requests confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.
- Accurately process teller transactions assist with end of day balancing Instant Issuance and ATM balancing.
- Conducts audits of all membership applications account maintenance forms new account applications and completed loan files
- Adhere to all DCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
- May be asked to provide coverage in other DCU areas such as other branches the Information Center or support departments.
- Continuously identify and submit efficiency and process improvement ideas
- Perform other jobrelated duties as assigned.
What Youll Need
- High School diploma or equivalent
- 13 years related experience
- Verbal Communication skills
- Technical skills (Word Excel Email)
- Bilingual skills a plus
What We Do
DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1900 team members we strive to make DCU a great place to work with an excellent worklife balance and a community that cares.
DCU is an equalopportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
If youre applying for a job and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
#INDHI
Required Experience:
Unclear Seniority
Employment Type
Full-Time
