Sr Manager Enterprise Solutions Engineering
Sr Manager Enterprise Solutions Engineering
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Job Description
About SmartBear
At SmartBear we believe building great software starts with qualityand were helping our customers make that happen every day. Our solution hubsSmartBear API Hub SmartBear Insight Hub and SmartBear Test Hub featuring HaloAI bring visibility and automation to software development making it easier for teams to deliver highquality software faster. SmartBear is trusted by over 16 million developers testers and software engineers at 32000 organizations including innovators like Adobe JetBlue FedEx and Microsoft.
Senior Manager Enterprise Solutions Engineering
Why You Should Join Us:
- Innovate with Us: Advocate for proven cuttingedge technology that drives real results.
- Collaborative Culture: Thrive in a dynamic entrepreneurial environment where your expertise is valued.
- Focus on Impact: Support technical sales without the hassle of quotas or cold calling.
- Grow and Lead: Access the tools and training you need to become an industry leader.
- Stay Ahead: Engage with the latest software innovations through webinars tradeshows and more.
About the Role:
As a Senior Manager Enterprise Solutions Engineering you will lead and develop a highperforming team of solutions engineers supporting our enterprise customers. You will ensure alignment with SmartBears broader revenue retention strategy and technical excellence while maintaining a customercurious approach to continuously enhance and adapt our solutions for enterprise clients. You will work closely with leadership to create and implement processes that drive exceptional customer outcomes and enhance the overall customer journey.
Responsibilities of the Enterprise Solution Engineering team this manager will be responsible for:
- Be the Technical Expert: Serve as a trusted advisor to enterprise sales reps showcasing the value of SmartBear solutions and guiding prospects on integrating with our product suite.
- Collaborate with Sales and Success Teams: Support discovery calls demos and proof of concept (POC) to highlight the impact of Insight Hub.
- Lead with Solutions: Address technical challenges by crafting tailored solutions based on the SmartBear advantage and help resolve SmartBearspecific integration issues and customer inquiries.
- Show Value with Demos: Develop and deliver engaging product demonstrations webinars and videos that showcase SmartBears realworld impact especially in software stability and error monitoring.
- Strategize for Success: Partner with sales reps to navigate POCs and develop winning account strategies focused on SmartBear solutions.
- Engage Senior Leaders: Build relationships with executivelevel sponsors by bridging technology solutions with business outcomes.
- Collaborate and Innovate: Work with Marketing Product Management and Customer Adoption teams to drive product success and customer satisfaction.
- Own Outcomes: Manage technical aspects of the sales process including RFPs POC checklists and customized demo environments.
- Travel Occasionally: Represent our solutions at industry events and trade shows up to 10 of the time.
We Are Looking for You if You Have:
- Technical degree or related field.
- 35 years of experience leading Solution Engineering teams.
- Experience with positioning software solutions in large enterprise accounts.
- The ability to support ongoing team member growth and development including recruiting hiring training and mentoring.
- An understanding of the needs of the Enterprise sales organization and develop plans to ensure ongoing support for those needs.
- Experience with driving strategic initiatives and programs as needed to support the growth of the business.
- Experience partnering with sales leaders to prioritize Solution Consulting efforts
- Experience defining key value propositions and communicating them to customers.
- Experience partnering with product teams to identify product and technology gaps within the products and present a remediation point of view to product and leadership teams.
- Work with the team to discuss plan and implement process improvements
- Evaluate team members regularly through analysis of direct observation peer feedback and sales feedback
- Experience working directly with marketplacebased and cloudbased tools and services.
- Proven ability to work directly with customers or internal clients to resolve technical problems and advise on technology solutions/strategies.
- Familiarity with software development quality automation API software performance monitoring or other software qualityrelated fields is advantageous.
- Ability to travel (approximately 10 of the time).
- You embody our core values: Smart Open Driven Accountable Curious.
Why Join SmartBear
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work collaborate and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
- We are guided by a People and Culture organization an important distinction for us. We think about our team holistically the whole person.
- We celebrate our differences in experiences viewpoints and identities because we know it leads to better outcomes.
SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit qualifications and business needs. We do not discriminate on the basis of race color religion sex national origin age gender disability veteran status sexual orientation or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being Smart Open Driven Accountable and Curious.
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Required Experience:
Manager
Employment Type
Full Time
