Program Manager BOP

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At Blizzard Entertainment we pour our hearts and souls into everything we create. Best known for iconic video game universes including Warcraft Overwatch Diablo and StarCraft weve been creating genredefining games for millions of players around the world for more than 30 years. Were on a quest: bring our dreams to life and craft the most epic entertainment experiencesever. Hard work iteration and polish go into the Blizzard secret recipe but the most important ingredients come from talented people who share our vision.

The concept of Blizzard polish that is the infinite care and loving detail put into every aspect of our games is something we take seriously and pride ourselves on delivering to our players. Its a responsibility shared across the company and its undisputed heart and soul is Blizzard QA. Blizzard QA is a closeknit team; we care about iteration problemsolving and succeeding as a group. We genuinely love what we do for a living and expect the same from everyone who joins us!

A Program Manager is a seasoned professional with deep expertise in project and program management. They support a wide array of programs services and initiatives in one or more products and systems ensuring software quality automation and process improvement. Collaborate closely with development teams product managers and key stakeholders to review needs and define scope ROI roadmaps metrics and timelines. They establish standards for crossfunctional teams manage schedules and resources and drive the strategic vision for quality assurance. They address programimpacting issues manage team members performance for excellence and promote software development best practices. Additionally they will develop training materials lead workshops and meetings and play a crucial role in delivering epic gaming experiences for customers and key internal partners.

Responsibilities

• Manage quality assurance programs services and initiatives across multiple products platforms ensuring and reporting and the quality of all deliverables workflows and relationships.
• Manage and support projects and initiatives with regional teams crossfunctional partners and QA teams overseeing project schedules scope budget progress risks issues key performance indicators and findings.
• Facilitate continuous improvement efforts and implementation of best practices.
• Define reporting metrics and create databased visuals to provide insights to business and technology teams. Facilitate team and department meetings to provide updates share information train influence change and reach effective decisions.
• Collaborate with development leads and provide highvalue qualityrelated services to the products and areas assigned.
• Provide support and leadership to the assigned team ensuring their performance is managed effectively and fostering a productive positive collaborative work culture.
• Champion efforts that build synergy trust collaboration and inclusivity within the organization. Own and manage relationships with key partners resources colleagues and leaders ensuring transparency around critical decisions and tradeoffs.
• Ensure requirements and risks are consistently addressed throughout the software development life cycle (SDLC).
• Create monitor and control metrics impacting product and team quality analyzing product quality and usability associated system limitations and reporting on risk.
• Review Key Performance Indicators (KPIs) regularly and collaborate with leadership on shifting work or resources to promote test quality software development best practices and enhanced customer experience.
• Provide resources and assistance and oversee adherence to the master test plans for products. Contribute to the longterm QA vision and facilitate communication with stakeholders.
• Performs other duties as assigned.

Requirements

• Minimum 5 years experience in QA Engineering Product/Program Management or a similar role is required.
• Experience performing as a scrum master product owner or program manager in the team following Scrum or Kanban methodology.
• Experience leading teams or projects where there is a direct or indirect leadership role.
• High School diploma or equivalent required. Bachelors Degree in a related field preferred.
• Ability to follow defined project management processes organize software development teams establish a welcoming working environment (office and remote).
• Knowledge of Confluence JIRA Microsoft Office apps (including Project and Visio).
• Experience in coaching scrum teams and stakeholders on new ways of working including known methodologies and new trends in software development and project management.
• Ability to solve unexpected problems prioritize work for a crossfunctional team identify and mitigate risks in a fastpaced environment.
• Excellent verbal and written communication skills. Ability to tailor presented information for the appropriate audience.

Pluses

• Thorough understanding of Software Development Life Cycle (SDLC) specifically QA processes in agile and waterfall development environments.
• Experience with software development and testing methodologies and tools.
• IT or software testing certifications.
• Coding knowledge: XML/HTML JavaScript Python Java C/C/C# SQL
• Certifications: PMP Scrum Master and/or Product Owner ISTQB.
• Familiarity with Blizzard Entertainment line of products and services.
• High level of gaming knowledge and/or skill.
• Passion for Blizzards line of products and services.

Your Platform

Best known for iconic video game universes including Warcraft Overwatch Diablo and StarCraft Blizzard Entertainment Inc. () a division of Activision Blizzard which was acquired by Microsoft (NASDAQ: MSFT) is a premier developer and publisher of entertainment experiences.
Blizzard Entertainment has created some of the industrys most critically acclaimed and genredefining games over the last 30 years with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle Xbox PlayStation Nintendo Switch iOS and Android.

Our World

Activision Blizzard Inc. is one of the worlds largest and most successful interactive entertainment companies and is at the intersection of media technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty World of Warcraft Overwatch Diablo Candy Crush and Bubble Witch. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries making us the largest gaming network on the planet!

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical emotional and financial wellbeing for Every World weve got our employees covered!

The videogame industry and therefore our business is fastpaced and will continue to evolve. As such the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications Let us decide! Research shows that women and members of other underrepresented groups tend to not apply to jobs when they think they may not meet every qualification when in fact they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position please email your request to General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity age marital status veteran status or disability status among other characteristics.

Rewards

We provide a suite of benefits that promote physical emotional and financial wellbeing for Every World weve got our employees covered! Subject to eligibility requirements the Company offers comprehensive benefits including:

• Medical dental vision health savings account or health reimbursement account healthcare spending accounts dependent care spending accounts life and AD&D insurance disability insurance;
• 401(k) with Company match tuition reimbursement charitable donation matching;
• Paid holidays and vacation paid sick time floating holidays compassion and bereavement leaves parental leave;
• Mental health & wellbeing programs fitness programs free and discounted games and a variety of other voluntary benefit programs like supplemental life & disability legal service ID protection rental insurance and others;
• If the Company requires that you move geographic locations for the job then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary fulltime employees and interns with the Company. You can learn more by visiting the U.S. the standard base pay range for this role is $29.81 $55.14 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately your specific range and offer will be based on several factors including relevant experience performance and work location. Your Talent Professional can share this roles range details for your local geography during the hiring process. In addition to a competitive base pay employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates new hire compensation is negotiable.