Hospitality Supervisor
Hospitality Supervisor
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Hospitality Supervisor
Join a company that is passionate about creating exceptional experiences!
AT Hospitality is looking for passionate individuals to join our dynamic team! Whether youre working at The Summit Hotel or Element Eatery youll be part of an organization dedicated to delivering exceptional experiences and prioritizing guest satisfaction with a commitment to detail.
- The Summit Hotel is designed to engage enlighten and inspire guests. From thoughtprovoking works of art to chefcurated dining experiences The Summit promises a transformative journey from every day to extraordinary. As a premier destination for meetings events weddings and more The Summit offers elevated experiences that leave a lasting impression.
- Element Eatery is a vibrant hub of the Greater Cincinnati community featuring nine unique chefdriven restaurants under one roof. Were more than just a dining destination; were a gathering place where people come together to enjoy delicious food live music and community events. Our focus is on creating a welcoming atmosphere where everyone feels at home.
At AT Hospitality we are committed to creating a supportive and inclusive work environment where all associates are empowered to succeed. We are looking for individuals who are passionate about hospitality and excited to be part of a company that is making a difference in the community.
Simply stated our mission is to delight our guests support our associates and serve as a model for our community.
JOB LOCATION: Element Eatery
Job Summary
The Hospitality Supervisor is responsible for overseeing the service in Element Eatery. He/she is responsible for assisting the management team with training motivating and coaching the staff as well as controlling labor costs.
THIS POSITION REQUIRES PM & WEEKEND AVAILABILITY
PAY RATE: $18.0020.00 PER HOUR
Education & Experience
- High School diploma or equivalent required.
- Minimum of 12 years of supervisory experience in the food service industry.
Physical Requirements
- Flexible and long hours sometimes required.
- Medium work Exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
- The ability to stand for extended periods of time.
General Requirements
- Must be able to effectively communicate both verbally and written with associates customers and vendors in an attentive friendly courteous and serviceoriented manner.
- Must be effective at listening to understanding and clarifying concerns raised by associates customers and vendors.
- Must be able to multitask and prioritize functions to meet deadlines.
- Maintain a warm and friendly demeanor at all times.
- Approach all encounters with associates customers and vendors in an attentive friendly courteous and serviceoriented manner.
- Attend all AT Hospitality required meetings and trainings.
- Maintain regular attendance in compliance with AT Hospitality Standards as required by scheduling which will vary according to the needs of the food hall.
- Maintain high standards of personal appearance and grooming.
- Comply with food hall standards and regulations to encourage safe and efficient operations.
- Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
- Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
Fundamental Requirements
- Assist with recruiting training and managing food hall associates
- Assist with scheduling associate work hours to ensure that all shifts are adequately covered.
- Being knowledgeable of the food vendors in the establishment.
- Greet all customers as they enter and provide the highest level of customer service possible.
- Answer the phone in an attentive courteous and efficient manner.
- Ensure that all work areas are clean and properly stocked according to the property specific standard.
- Ensure that all togo orders are organized and are given out to the correct customer.
- Ensure proper food safety and sanitation standards to ensure customer safety.
- Ensure compliance with daily opening and closing duties and cleaning according to established sidework checklist.
- Ensure that customers are served in a timely manner.
- Stay uptodate on product information and availability of food products.
- Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
- Assist with taking inventory of food supplies and other consumables ordering necessary supplies as needed and receiving deliverables.
- Switching off all lights and enabling the alarm system at the close of business.
- Ensure overall customer satisfaction.
- Ensure compliance with all AT Hospitality SOPs.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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