Admin Support Client Services Navigator
Admin Support Client Services Navigator
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1 Vacancy
Job Description
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information such as social security numbers or bank account details over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine please contact us at
Housing Works was founded in 1990; With a longterm commitment to AIDS advocacy. Housing Works established New York States first harm reductionbased OASASlicensed outpatient drug treatment program. Other services include Health Home care management behavioral health and syringe exchange programs. A pioneer in the social entrepreneurship movement Housing Works operates 10 highend thrift shops in Manhattan and Brooklyn and a muchloved Bookstore Cafe in Soho. For more information visit www.housingworks
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing healthcare HIV prevention and treatment among other lifesaving services.
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement tuition costs and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
This position is included in a bargaining unit of Housing Works New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (RWDSU). Accordingly the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a CBA) between Housing Works and the RWDSU
Compensation Range: $17/hr $21/hr commensurate with experience
Overview:
The client services navigator will act as the link between the services provided onsite and the communities we work with. This position is located at the reception area of the harm reduction administrative floor. In this role you would be responsible for maintaining the flow of staff and clients into the program connecting them to the appropriate services and providing them with necessary information and supplies while providing excellent customer service. This position will redirect visitors as needed through the delivery of optimal customer service. This position requires multitasking and a greater sense of awareness to visitors and services.
Responsibilities:
Primary:
- Greet staff/guests as soon as they arrive and connect them with the appropriate service/department.
- Maintaining front desk visitors log daily service screenings and group activities.
- Answer the phone in a timely manner and direct calls to the correct staff/department.
- Promptly inform relevant staff of appointment arrivals.
- Provide referrals to participants in need and document effectively.
- Ensure all clients sign in and coordinate the shower list between all floors.
- Accept deliveries and regular mail and ensure staff are informed promptly.
- Maintain the inventory of programming supplies and help facilitate staff inventory requests.
- Perform additional assigned tasks as needed such as basic data entry or clerical work as needed.
- Keep track of metro card dispensation and group attendance logs.
- Reconcile monthly metro cards dispensation logs and submit to finance for accounting purposes.
- Monitor and update bulletin board postings across all harm reduction floors.
- Provide daily updates of available workstations and direct service staff availability.
- Have full awareness of services available (including groups) on a daily basis.
- Coordinate the use of conference testing and counseling rooms.
- Monitor 3rd floor client restroom use to assure seamless flow and safety.
- Pay a key role in emergency and safety response team activities.
- Submit work orders as directed by managers and operation staff.
Secondary:
- Participate in additional developmental training as necessary.
- Provide administrative support as needed including data entry filing data management.
- Stock coffee office and printer supplies.
- Liaison with vendors when applicable.
- Prepare all interoffice correspondence for pick up.
- Adhere to workplace policies and procedures including confidentiality documentation channels of communication workplace culture dress code and conflict resolution practice
- Participates in monthly staff development meetings and interventions
- Minimum of a high school diploma GED or associate degree or equivalency degree
- Culturally aware and sensitive to PWUD (People Who Use PLWHA (People Living with HIV/AIDS) LGBTQAI YIDU (Young Intravenous Drug Users) SMI (Severe Mental Illness) and MSM (Men who have Sex with Men)
- Preferable training in the following areas:
- Motivational Interviewing
- Syringe Exchange and Harm Reduction
- Needlestick prevention
- HIV confidentiality
- Riskreduction counseling
- Outreach safety
- Deescalation and Conflict Resolution
- Cultural Sensitivity and Competencies
- Officerelated experience preferred but not required.
- Familiarity and experience with Microsoft Office Suite (Word Excel Calendar Outlook etc.
- Bilingual English/Spanish helpful.
The following additional competencies are viewed as important to success in this position:
- Demonstrated deescalation skills.
- Must be able to perceive risks and respond accordingly.
- Ability to interact appropriately with staff clients and visitors.
- Dependable & flexible as well as possessing the ability to maintain a high level of confidentiality.
- Effective communication skills both verbally and written including the ability to communicate with all levels of management. Working collaboratively and cohesively in a team environment is critical to this role.
- Must be organized dependable and possess strong time management skills.
- Able to maintain client confidentiality.
- prevention education and intervention. Including the distribution of opioid prevention supplies.
- Able to monitor and redirect participants during program activities or interventions.
- Able to speak proficiently of agency programs and services.
- Able to document services delivered as outlined by program staff and supervisors.
- Ability to prioritize and multitask.
- Primarily a stationery position but may require instances of moving about through the office to assist clients or other staff.
- Often carrying lifting and moving objects up to 25 pounds.
Employment Type
Hourly
