NationsBenefits is recognized as one of the fastestgrowing companies in America and a Healthcare Fintech provider of supplemental benefits flex cards and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth improve outcomes reduce costs and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits fintech payment platforms and member engagement solutions we help health plans deliver highquality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliancefocused infrastructure proprietary technology systems and premier service delivery model allow our health plan partners to deliver highquality valuebased care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US South America and India.

Role:

NationsBenefits is seeking a Client Services Manager with 35 years of experience in account management client
support or healthcare operations. The Client Services Manager will serve as the primary point of contact for assigned
health plan partners ensuring seamless program delivery client satisfaction and performance excellence. This individual
will work crossfunctionally with internal teams to resolve client issues monitor program performance and identify
opportunities for program enhancements and growth.

Primary Responsibilities:

1. Client Account Management:

• Serve as the daytoday contact for assigned health plan partners managing client relationships and ensuring expectations are met and exceeded.
• Develop a deep understanding of client benefit programs and ensure proper across all departments.
• Lead regular client checkins performance reviews and status updates to foster strong partnerships.

2. Operational :

• Monitor and oversee the operational performance of client programs ensuring accurate and timely delivery of
  benefits reporting and member communications.
• Collaborate with internal teams including Operations Product IT and Finance to troubleshoot and resolve client
  concerns efficiently.
• Track and manage all client deliverables ensuring adherence to timelines and contractual obligations.

3. Process Improvement:

• Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience.
• Maintain accurate documentation of client program details processes and system configurations in Confluence.

4. Process Improvement & Client Growth:

• Identify opportunities to enhance operational processes reduce inefficiencies and improve the overall client and member experience.
• Collaborate with Client Services leadership and Sales teams to identify crosssell and upsell opportunities for additional NationsBenefits products and services.
• Assist in developing client expansion materials sales presentations and proposals.

5. CrossFunctional Collaboration:

• Collaborate with internal teams including Operations IT Product and Finance to address client issues and ensure alignment on deliverables.
• Act as a liaison between Client Services and technical teams to communicate requirements troubleshoot issues and ensure timely resolution.

6. Reporting & Insights:

• Analyze client program performance data identify trends and provide actionable insights to improve member engagement and utilization.
• Prepare and present Monthly Reports Quarterly Business Reviews (QBRs) and ad hoc client performance analyses.

Key Competencies:

• Client Relationship Management
• Operational
• Data Analysis & Performance Insights
• Communication & Presentation Skills
• Problem Solving & Critical Thinking
• CrossFunctional Collaboration
• Sales Support & Growth Initiatives

Qualifications:

• Education: Bachelors degree in Business Administration Healthcare Management Data Analytics or a related field.
• Experience: 35 years of experience in client services account management or program management preferably within healthcare insurance or a managed care organization. Prior experience managing client relationships and driving program performance in a fastpaced environment.
• Technical Proficiency:
  Proficient in Microsoft Office Suite (Excel PowerPoint Outlook Word).
  Experience with data visualization and reporting tools (e.g. Excel PivotTables VLOOKUP Power BI) is a plus.
  Familiarity with JIRA Confluence or other project management tools is preferred.
  Ability to navigate and interpret data within client portals reporting dashboards and CRM systems.
• Core Competencies:
  Strong organizational and time management skills with the ability to manage multiple priorities.
  Excellent communication and presentation skills capable of engaging with seniorlevel clients and internal stakeholders.
  Ability to work both independently and collaboratively in a crossfunctional team environment.
  Clientfocused with a commitment to delivering highquality results.
  

Location: Open to remote & hybrid in the Miami Metropolitan Area.