In-Store Pick Up ISP Outfitter
In-Store Pick Up ISP Outfitter
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Job Description
Summary:
Reporting to the Group Sales Manager Front EndReceiving the InStore PickUp Outfitter will greet and assist customers in placing orders check item availability answer questions about new and previous orders and solve any minor issues. During the order and pickup process process customer funds accurately and appropriately while explaining additional company services and processes.
Responsibilities:
- Provide legendary customer experience for every customer and promote company programs
- Place orders on behalf of the customer in store to get an item that may not be available in the store at the time
- Receive InStore PickUp orders that arrive in store from the Distribution Centre
- Call customers to inform them that their orders have arrived
- Handle questions about how the InStore PickUp process works to ensure the customer is well informed
- Process gift card sales through the pointofsale system to create InStore PickUp orders
- Use current PointofSale and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit credit cards etc
- Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
- Assist in other areas of the store when business needs dictate
Qualifications:
- One or more years experience in a sales or service environment is preferred
- High school diploma or equivalent is preferred
- Ability to provide superior customer service and exceed customers expectations
- Ability to use good judgment and logic
- A Restricted and NonRestricted Possession and Acquisition License is required; training will be provided if necessary
- Experience in a related field or outdoor lifestyle
- Knowledge of Bass Pro Shops & Cabelas specific products is an asset
Bass Pro Shops & Cabelas welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
- Enjoy discounts on retail merchandise our restaurants worldclass resorts and conservation attractions!
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund
Employment Type
Full-Time
