Senior Lead Small Business Collections Hybrid
Senior Lead Small Business Collections Hybrid
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$ 76000 - 98800
1 Vacancy
Job Description
We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas or take over sponsorship at this time. #BIHybrid #LIHybrid
About the role:
As a Senior Lead Small Business Collections your primary responsibility is to lead the daily functions of the Small Business collections team focusing on midstage collections. You will teach and mentor representatives to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness.
Responsibilities:
- Manage a team through KPIs maximization operational structure and collections strategies
- Identify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and KPI reporting
- Identify and recommend dialer and operational improvements to help maximize results
- Increase the representatives productivity through best practices and coaching
- Build strong relationships and understand the needs of business partners
- Help with new hire interviews make hiring decisions and manage the onboarding process for all new hires within your department and function
- Conduct oneonone meetings coaching sessions and performance reviews
- Perform additional functions as assigned by direct manager
Requirements:
- 5 or more years of leadership experience in B2B Collections
- Familiarity with loan operations or the lending industry
- Expertise in building strong relationships with internal and external business partners
- Ability to quickly resolve problems and adapt to changes with ease.
- Experience making data driven decisions
Compensation:
The budgeted annual salary range for this position is $76000 to $98800. Actual annual salary will be determined based on qualifications skills experience and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All fulltime employees are eligible to participate in Company benefits described in more detailhere.
Benefits & Perks:
- Hybrid roles entail working inoffice from Tuesday to Thursday with the choice to work remotely on Mondays and Fridays
- Health dental and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova HOLA @ Enova Women @ Enova Pride @ Enova South Asians @ Enova APEX @ Enova and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer dayPlus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learningpowered Colossusplatform. We serve nonprime consumers and businesses alike while offering worldclass technology and services to traditional banksin order to create accessible credit for millions.
Being a valuesdriven organization is at the core of Enovas success. We live our values by listening to our customers challenging assumptions thinking big setting high expectations and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enovas values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job without regard to any other classification protected by federal state or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Required Experience:
Senior IC
Employment Type
Full Time
