Help Desk Manager
Help Desk Manager
Posted on :
06-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Summary
Responsible for managing help desk and ensuring compliance with established help desk guidelines. Support Business Sponsors Legal Counsels and Compliance Counsels with their requests for documentation and status of ongoing due diligence reviews. Escalate issues requiring decisions new policies and / or procedures to the steering committee.
- Manage the help desk email inbox and communications with business sponsors legal counsel andThird Party help desk vendors (i.e. Daylight TransPerfect SMART)
- Track all due diligence requests from inception to final disposition
- Assist in completing a quality review of all submitted documentation
- Manage data provided by business sponsors and third parties in a case tracking tool
- Ensure all requests are responded to within the service level agreement timelines
- Generate daily and weekly help desk reports and manage to dashboard metrics
- Work with Business Sponsors to distribute and collect required documentation
- Manage Excel tracking templates case tracking tool inquiries and updates
- Followup with Governance Committee coordinators to record the disposition of level 2 and level 3 due diligence recommendations
- Manage the collection of required written documentation verification of thirdparty training and updates to the case tracking tool
- Capture frequently asked questions and work with the communications coordinator to publish month FAQs
- Support the development of appropriate training materials for new thirdparty program tools (i.e. sharepoint)
- Ensure due diligence packets including initial requests forms risk scores due diligence reports appeal requests governance committee recommendations and continue/discontinue decisions and third party written documentation are filed and maintained appropriately
- Assist with third party data inspections or internal audits and manage the implementation of key audit recommendations as required
Requirements
- Bachelors degree in business legal or compliance related field and 2 4 years of management experience
- Track record of increased responsibility in management in a multinational organization
- Ability to work with all levels of management
- Strong interpersonal and teamworking skills
- Attention to detail and strong organizational and analytical skills
- Ability to maintain flexible working hours
- Presentation and communication skills
- Proficiency of Microsoft Office products
- English language proficiency
Preferred but not required
- Handson FCPA experience
- Written and verbal fluency in multiple languages is a plus
Required Experience:
Manager
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
