Sr Customer Assistance Representative - Full Time
Sr Customer Assistance Representative - Full Time
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Enterprise Mobility operates the Enterprise RentACar National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towardour shared vision to be the worlds best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily facetoface supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and handson experience to provide administrative support service customers and act as a rental backup in a large home city branch.
Opening available at the following branch location: 18943 US11 Watertown NY 13601
This is a Fulltime position that pays $17.00/hour
We offer:
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical Prescription Drug Dental and Vision)
- Life Insurance
- Training and development
Must be available to work the following fulltime schedule:
- Monday 8:00am6:00pm
- Tuesday 8:00am6:00pm
- Wednesday 8:00am6:00pm
- Thursday 8:00am 6:00pm
- Friday 8:00am6:00pm
- Rotating weekends
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Takeincoming calls reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns checkins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
- Perform miscellaneous and backup duties jobrelated duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Somecollegepreferred
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or atfault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation must be able to work the following schedule(s):
- Monday 8:00am6:00pm
- Tuesday 8:00am6:00pm
- Wednesday 8:00am6:00pm
- Thursday 8:00am 6:00pm
- Friday 8:00am6:00pm
- Rotating weekends
Required Experience:
Senior IC
Employment Type
Full-Time
