Telecommunications Coordinator

Telecommunication Coordinator

The ideal candidate is a seasoned professional who has prior experience of successfully managing telecom Voice and Data circuit orders. The primary role is to initiate and manage the entire service delivery life cycle to ensure timely and accurate installation of Telecommunications services. The salary range for this job is $65000 $70000.

Operational management

• Meet top 5 suppliers (e.g. AT&T Comcast) at least once a month and review metrics (service usage price & tech movements like copper decom)
• Be the recipient of any Intertek/internal or suppliers/external issues or claims and work with other teams as needed to address
• Review ALL incoming invoices reconcile & code and track them before release to AP. Challenge vendor or Intertek stakeholders as required.
• Ensures that services are billed to proper legal entity names and invoices are sent to the correct finance teams and resolves errors with the carriers
• Validates that all invoices are received when expected and escalate and resolves late/missing invoices to the carrier. Performs standard invoice review and validation checks reconciles and codes and monitors for payment.
• Resolves exceptions and ensures that invoices are reissued correctly or that credits are validated on invoices
• Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between internal IT teams business representatives local contacts (LCONs) and telco carriers/vendors to provide timely and accurate status updates to relative parties as required
• Liaise with AP and chase payments as needed
• Keep track of SLAs and actual performance vs SLAs. Request missed SLA service credits per contract when SLAs are not achieved. Publish quarterly summary request
• Subject matter expert who creates a streamlined workflow and possesses for endtoend knowledge of SLA validations dispute management bill pay process carrier interactions late payment and missing invoice analysis process exceptions and controls
• Work with POCs to obtain uptodate and accurate information related to the service request (address LCONs demarc location technical requirements account creation when needed) before placing orders with the carrier/vendor.
• Handles telecommunications moves adds changes repairs and inquiries.
• SPOC for Wired lines VOIP systems Data
• Participate in regularly scheduled carrier/vendor order status calls to obtain detailed information and status regarding all orders

Lifecycle management

• Act as the main point of contact for telecom vendors and Intertek stakeholders for: new installs relocations change of service type change of supplier terminations
• Validate any nonstandard characteristics (new supplier new service new equipment) with procurement and IT teams to confirm suitability vs practice or standards
• Update standing documentation (excel) and system documentation (SolarWinds) to ensure data is accurate at all times
• Create purchase orders or work with the business for PO creation and payments; liaising with sites and shared service teams as needed. Receive goods in finance systems when required
• Review each site circuit at least once every 2 years (i.e. about 10/15 per month): circuit size primary/second line needs usage/ trough put to obtain 3 new quotes
• Continuous improvement for new services and cost cutting opportunities

Record keeping

• Inventorize contracts rates lines by site site details renewal & termination dates
• Manage trackers for budgeted and actuals costs of circuits POTS lines by site and VOIP in use. Publish quarterly summary
• Maintain tracker for recharges to BL & sites
• Identify cost saving opportunities propose to procurement and IT teams

What youll need for success:

• 5 years experience in auditing telecom invoices
• 5 years experience in the telecommunications industry
• Experience working with Telecom expense management systems
• Strong Excel modeling and detailed data analysis capabilities
• Exceptional verbal and written communication skills
• Selfmotivated with experience in independent research and problemsolving
• Highly organized and detail orientated
• Ability to meet deadlines and maintain composure under pressure
• Passion for fastpaced rapid growth environment
• Ideally international experience / exposure

Why work at Intertek

Intertek is a world leader in the $250 billion Quality Assurance market with a proven highquality business model and a global network of customerfocused operations and highly engaged subject matter experts. At Intertek we exercise our spirit of innovation the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better safer and more sustainable place for all. Learn more aboutOur HistoryandWhat We Do.

Intertek is committed to a safe work environment for our employees and clients. Learn more about ourCOVID19 Policy.

What we have to offer:
WhenWorking with Intertek you can expect salary and benefit package competitively placed within the local market including medical dental vision life disability 401(k) with company match tuition reimbursement and more.

Intertek is a drugfree workplace. As a condition of employment all hires are required to pass a preemployment drug test.

Intertek believes thatOur Peopleare our strongest tool for success. We are anEqual Opportunity Employerand do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation or gender identity.

For individuals with disabilities who would like to request an accommodation or who need assistance applying please emailor call(option #5 to speak with a member of the HR Department.

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