Senior Manager-Research and Design
Senior Manager-Research and Design
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Job Description
Job Title SeniorManagerResearch and Design
Function Citizen ExperienceLearning Lab (CELL)
Location New Delhi (withregular shortterm travel to project locations)
Years of Experience 35 years
Educational Qualification Masters in Public Policy/Social Science/Development Studies/InteractionDesign or other similar fields preferred.
Language: Proficiency in Tamil or Kannada will be Preffered
About Indus Action
At Indus Action we seek empathetic driven andactionoriented team members who align with our intention of making publicwelfare unlock happen as a DoTank. We desire candidates who want to partner with theSarkar (state) and Samaaj (communities) in service of our audacious mission ofsystematically making welfare access sustainable and frictionless for ourvulnerable citizens and their families.
Our vision of a progressive and inclusive society isreplicated internally through our equitable compensation structurestransparent organizational policies and supportive work culture. As anaspiring DeliberatelyDevelopmental Organization (DDO) combined with our operating values of Listen.Act.Change. we commit tonurturing active citizens and supporting enterprising individuals with growthmindset professionally and personally. At Indus Action you are valued beyondyour role or title. Instead of an opendoor policy we have a nodoor policywhere everyone has access to and collaborates with everyone. We offer highcrossfunctional learning within the ecosystem as well. If you are aboutbuilding for impact at scale experimenting and learning with joy along theway then Indus Action is the place for you and we have been looking for you!
PositionSummary
Indus Action is looking for a Senior ManagerResearch and Design towork with the Citizen Experience Learning Lab (CELL). The role involves actionresearch data analysis and designing citizen experience of welfare access.This is a backbone role to supportprogram teams in streamlining the implementation of solutions for citizensexperiencecentric public service and welfare delivery. Key activities in therole will be User journey mapping; Scheme implementation diagnostic research;System Change design; last mile design of citizendigital interface and citizenphysical interface interactions; Data analysis and citizen experiencebasedmonitoring and evaluation. All the work and research in this role are expectedto be grounded in an equitybased outlook of citizenstate interactions andreducing administrative burden for citizens. Abstracting learning from fieldexperiences across various contexts and gleaning scalable insights from themwill also be a core part of the work.
AboutCitizen Experience Learning Lab (CELL)
The Citizen Experience Learning Lab (CELL) aims to bring in principlesof participatory design to realize Indus Actions vision 2030 of enabling 2.5 million vulnerable families sustainable access tolegislated rights through PoWER (Portfolio of Welfare Rights and Entitlements). CELLs interventions will be locatedat the intersection of theory and practice. CELL uses design thinkingprinciples to simplify citizenstate interactions by cocreating adaptiveequitable and evidencebased innovations aiding public service delivery. CELL specifically focuses ontransforming the citizens interaction experience with Governments publicservice delivery portals by making the citizen voice central to servicedelivery design. These design prototypes will solve individual andcommunity/identitybased challenges based on gender caste disabilitiesmigration etc. The fundamental shift in experience will be executed throughhumancentred design methods and a datadriven focus on citizen and stateinteraction sites. The objective is to reduce the administrative burden borneby citizens by focusing on protocols and SOPs to increase efficiency andreimagine citizenstate transaction encounters for social security access.
CELL will support teams throughresearch design prototyping and monitoring and evaluation expertise. Theecosystemrelated interventions will focus on ensuring that the narrative ofcitizenstate interaction experience as a critical site of enabling successfulpublic service delivery gains currency among other citizenfocusedorganizations and governments.
Responsibilities
HumanCentred Design: Collaboratewith citizens frontline workers government stakeholders and program teams tococreate solutions that address lastmile digital and physical challenges inwelfare delivery.
Research & Analysis: Conductcitizen and governmentfacing diagnostic research user experience (UX)research of digital portal and service delivery rules of schemes and captureand analyze citizen experiences across intersections of identity (gendercaste disability etc. to create process and policy briefs.
Prototyping & Implementation: Design and test process protocols and digital/physical interfaces tooptimize citizenstate interactions reducing administrative burden andincreasing efficiency of scheme delivery.
Monitoring & Evaluation: Develop and apply citizen experiencebased monitoring systems tomeasure success of research based recommendations and quickly iterate onprocess and tech prototypes.
Tech Design & Optimization: Support UX/UI enhancements for public service delivery platformsensuring inclusivity and accessibility for marginalized communities.
Ecosystem Engagement and Knowledge Sharing: Advocate for the importance of citizen experience in public servicedelivery among governments and citizenfocused organizations through publishingwritten outputs discussions and workshops.
Requirements
Knowledge and Technical Skills
Expertise in qualitativeand quantitative research design thinking and humancentred designmethodologies.
Strong analyticalskills ability to combine data and fieldbased insights and communicate themeffectively to multiple stakeholders.
Experience inpiloting monitoring and evaluation of social securityrelated interventions.
Ability to sourceand synthesize information from diverse and unconventional sources.
Strongproblemsolving skills with a demonstrated ability to find creative solutionsto information gaps and roadblocks.
Knowledge of publicservice delivery systems and factors affecting vulnerable communities accessto their entitlements.
Understanding ofUI/UX design concepts and principles user research and tech productoptimization to improve user experience and foreground citizen centric.
Ability tocollaborate across teams and work at the intersection of theory and practice.
BehavioralCompetencies and Values
Citizen FocusedMindset: place the vulnerable citizen at the center of every action.
EntrepreneurialEnergy: own your time and resources to deliver solutions
Dealing withAmbiguity: grace under pressure progressive elaboration
Growth Mindset:every experience is an opportunity for growth.
Collaboration:build productive partnerships with both internal and external stakeholders
InclusiveLeadership promote an inclusive culture that values diversity fosterscollaboration and empowers everyone to thrive and contribute fully.
Educationand Experience
The applicant musthave 25 years of work experience preferably in research and design work inthe social or development sector. Applicants with experience in academia arealso welcome to apply.
Applicants musthave experience in conducting or leading primary research studies and strongsecondary research skills.
Applicants musthave a Bachelors and a Masters degree with at least one of them in PublicPolicy/Social Science/Development Studies/Interaction Design or other relatedfields. Applicants with a 4 year Bachelors degree and relevant work experienceare also welcome to apply.
Applicants withfluency in English Hindi and one other Indian language will be preferred.
Experience inmaking policy or schemerelated memos briefs or pitches will be preferred.
Benefits
The compensation will be based on Indus Actions compensation bench marking rubric. The compensation range will depend on the qualifications experience and fit for the role.
The candidate would need to use his/her own laptop and the organization will bear the annual maintenance cost up to INR 12000 per year as per actuals.
Required Experience:
Senior Manager
Employment Type
Full-Time
