Customer Service Domain Trainee French Hybrid Bucharest
Customer Service Domain Trainee French Hybrid Bucharest
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role ofCustomer Service Domain Trainee French Hybrid Bucharest
Responsibilities
This position is to communicate verbally/in written with the clients and related departments to collect the debt registered by them according to the Standardized Operating Procedures and Work Instructions.
Booking of Incoming Payments:Bank Statement;Remittance advice.
Review customer complaints and update customer records if required.
Documenting customer interactions & providing information to customers.
Coordinating the chase activity query resolution/dispute management:Verbal& Written Communication with client;Verbal & Written Communication with related departments.
Managing dunning letters/collection letters:Issuingcheckingand sending dunning letters/Collection letters
Reading and learning the operating procedures contributing to the development/improvement of the operating procedures
Escalating of all unsolved/unclear issues to the team leader
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors degree
Relevant experiencein Order Management or Cash application
Strong Communication Skills (verbal and written)
Preferred Qualifications/ Skills
Good level of French(min. C1 and English (min. B2
Good customer handling skills
High Energy level
Good interpersonal skills that canlead tomultiple responsibilities simultaneously.
Good influencing skills and interpersonal analytical skills and attention to detail
Good team commitment and results delivery orientation
Good experience inOrder to Cash end to end processes.
Good understanding of the MS Office suite
What can we offer
Attractive salary.
Stable job offers employment contract.
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional training and great career development opportunities.
Free access to our awardwinning learning platform.
Benefits such as Meal Tickets Medical Services Insurance additional vacation days or partner discounts.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Intern
Employment Type
Full-Time
