Technical Support Analyst I
Technical Support Analyst I
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$ 24 - 28
1 Vacancy
Job Description
Description / Position Overview
Technical Support Analyst I
The City of Colorado Springs IT Department is seeking a Technical Support Analyst I to join our team. This is an entrylevel position responsible for providing essential technical support troubleshooting and system maintenance to ensure the efficient operation of IT services across the organization. If you have a passion for technology problemsolving and customer service this is an excellent opportunity to start your IT career in a supportive and professional environment!
As a Technical Support Analyst I you will:- Technical Support & Troubleshooting: Provide support to walkin customers answering ITrelated questions and troubleshooting basic issues. Assist with reinstalling operating system images replacing broken hardware and ensuring all systems are updated and functioning properly before returning them to end users.
- System Imaging & Configuration: Build and maintain operating system images based on department needs. Ensure images are properly configured patched and compatible with different hardware models.
- Equipment Management & Disposal:Replace image and configure desktops and laptops for users according to schedule. Retrieve and properly document old equipment and ensure hard drives are securely wiped before disposal.
- Software & Hardware Maintenance: Repair computer hardware and software install applications and back up or restore user profiles. Work with vendors for replacement parts or warranty repairs.
- Special Projects & Training: Assist with new product launches document processes train IT staff on new technologies and collaborate with vendors to meet user needs.
Learn more about this job by reviewing the class specifications on theCity of Colorado Springs Class Specifications page.Relevant Knowledge Skills and Abilities
Knowledge of:
Basic troubleshooting techniques for computer hardware software and peripherals.
Microsoft Windows operating systems and Microsoft Office Suite.
IT support best practices and customer service techniques.
Ability to:
Provide handson technical support in a fastpaced IT environment.
Troubleshoot and resolve common IT issues independently.
Communicate technical concepts clearly to nontechnical users.
Manage multiple tasks effectively and prioritize service requests
Minimum Qualifications
- Education:Equivalent to the completion of the twelfth grade (high school diploma or GED).
- Experience: One year of fulltime professional experience in IT support or related field.
- Certification:Possess or obtain within six months of hire a CompTIA Security certification
Substitutions:We value a diverse range of qualifications and experiences.Each year of further education can be substituted for each year of relevant work experience and each year of additional relevant work experience can be substituted for each year of required education.We encourage all to apply!
Preferred Qualifications
Thefollowingqualifications are notbut they are considereddesirable.If youpossessany of the preferred qualifications please include specific details in your application. This information may be used toidentifya top group of applicants.
- Experience with IT support tools such as ticketing systems.
- Experience troubleshooting mobile devices (iOS and Android).
Additional Information
Please contact Jeffrey Plunkett at for any questions about this position.
Equal Opportunity Employer
The City of Colorado Springs is committed to a culture that values our employees unique individual qualities and fosters an inclusive environment where people want to be.
The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F1 H1B or TN visas). Applicants must be currently authorized to work in the United States on a fulltime basis.
Apply to Join Our TeamCompleting your application in full including the entire work experience section will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
Applicants may redact information from their resumes certifications transcripts or any other additional application materials that identify the applicants age date of birth or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
We encourage candidates with outofstate credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program.More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page
Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes you may submit another application prior to the positions closing date and time listed in the job posting. HR will review the last application you submit for a position.
The Citys job classifications including physical demands and descriptions can be found on theColorado Springs Class Specifications page
You can view the status of your application on the City of Colorado Springs Careers page.To be notified of future career opportunities sign up for job alerts on the Job Alerts page.
Required Experience:
IC
Employment Type
Full-Time
