Operations Analyst India
Operations Analyst India
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
The Operations Analyst will join the Operations team and report directly to the Head of Operations. This team delivers insights strategy and technology solutions to unite our product and service teams across the customer journey. This individual will partner with internal stakeholders across operations product engineering and marketing to help us continue to build bestinclass experiences for doola customers.
The Operations Analyst will drive priority initiatives develop and expand a robust cadence and operating rhythm drive customer research and analysis around the full customer experience test hypotheses and deliver insightful recommendations to leaders on how we can improve and craft the best experience for our customers.
The Operations Analyst will also be responsible for making system changes to any platform in the Operations tech stack including Internal CRM Chatbot etc.
Key Responsibilities
- Manage configure and optimize HubSpot CRM ensuring efficient workflows automation and data integrity.
- Maintain and improve integrations between HubSpot and other operational systems (e.g. billing support analytics)
- Monitor system performance troubleshoot issues and implement enhancements based on business needs.
- Collaborate with crossfunctional teams to align CRM processes with business objectives.
- Create and maintain documentation for system configurations workflows and best practices.
- Provide training and support to internal teams on HubSpot usage and new system features.
- Develop and implement automation strategies to enhance operational efficiency and reduce manual tasks
- Perform analysis of customer reviews and feedback and generate reports with actionable insights and recommendations
- Run analytics across the CS & Operations organization and report on a weekly basis
- Participate in the ideation process for improving the product and our internal CRM to enable highimpact selfservice options decrease contact volume and facilitate resolution/satisfaction upon customer contact
- Run adhoc analytics requests create reports and needed visualizations
- Maintain and update relevant FAQs and documentation for both customerfacing FAQs and internal staff
- Manage incidents relating to platform outages
- Lead and support crossfunctional projects across operations and product
- Develop and manage project plans for crossfunctional initiatives
- Provide business insights and recommendations based on data that will drive our strategy and growth
- Ensure operating team readiness when launching new features and customer experiences
- Serve as point of contact for consultations from product and engineering teams on every product change and business rule modification
- Perform root cause analysis across any issues impacting operations
About You
- Fast learner with the capacity to develop expert knowledge of how the product works including business rules regulatory requirements and potential errors at each stage of the product lifecycle
- 5 years experience with Hubspot is a requirement
- Experience working in a startup environment in a similar role
- 5 years in customer operations (i.e. customer success customer experience customer support)
- Strong skills and ability to drive action and accountability
- Strong product intuition and experience discovering and solving customer pain points
- Excellent communication and presentation skills accommodating both engineering and business stakeholders
- Excellent work ethic high productivity and acute attention to detail needed
- Excellent analytics and problemsolving capability
- Desire to identify and implement process and product improvements
- Highly organized able to prioritize work effectively and acute attention to detail
- Followup skills and a strong sense of accountability and ownership are a must
- Expert knowledge of contact volume topics and how we serve including handling time resolutions etc.
doola is building the OS for the next generation of online businesses. Formation. Legal Docs. EIN. US Address. Bank Account. Payments. Taxes. Website. US Phone Number. $1000s in Software Perks. And More. We handle the operational details. You grow your business. From start to six figures in revenue were with our companies for the long term.
Our mission is to unlock the potential of human entrepreneurship and democratize access to wealth creation by empowering anyone in the world to turn their dream idea into their dream US business.
Were seeing some exciting growth right now. Our product resonates strongly with customers worldwide and we have worked with entrepreneurs on every continent (except Antarctica yet!. Were backed by some of the top investors in the world including Nexus Venture Partners HubSpot Y Combinator and HustleFund. We know were only scratching the surface of whats possible in terms of the value we know we can provide.
doola is proud to be an equalopportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristics. doola considers qualified applicants with criminal histories consistent with applicable federal state and local law. doola is also committed to providing reasonable accommodations for talented individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation made due to a disability please let your recruiter know.
Required Experience:
IC
Employment Type
Contract
Department / Functional Area
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