Advanced Technical Support Specialist - Dynamic Network Support
Advanced Technical Support Specialist - Dynamic Network Support
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Salary Not Disclosed
1 Vacancy
Job Description
Dynamic Network Support is looking for an Advanced Technical Support Specialist! We view this role not as a stepping stone but as a pillar of our customer service. We are looking for someone who loves the help desk role and helping customers on a daily basis. We celebrate this role and show it through our very competitive wages and responsibilities!
Dynamic Network Support is a Managed Services Provider specializing in the design maintenance and support of IT infrastructure for small to enterpriselevel businesses.
As an Advanced Technical Support Specialist you will be responsible for the following:
- Provide Tier 2 Level IT Support relating to client technical issues involving Microsofts core business applications and operating systems via phone emails tickets and occasionally remote/onsite
- Resolve an average of 9 to 12 tickets per day (averages will vary depending on complexity of the issues worked on)
- Listen establish and communicate clear expectations and concerns with clients and work with our team to solve difficult issues
- Responsible for the timely updates prioritization resolution and closure of open customer tickets
- Prompt and thorough documentation of all activities in the ticket system
- Build and foster client relationships to earn their trust and provide high quality service
To be a successful Advanced Technical Support Specialist you will have the following:
- A humble attitude willing to learn from mistakes and others
- A teachable spirit and desire to learn from others
- High School Diploma/GED is required
- 3 years of customer support experience with a minimum of 2 years IT support experience in an enterprise environment
- A Network Security MCP MCSE MCSA (helpful but not required)
- Possess a valid Drivers License and have reliable transportation (mileage reimbursement)
- Advanced understanding of operating systems business applications printing systems network systems including Foundational Networks Office 365/Cloud and Scripting Knowledge
- Solid interpersonal skills active listening verbal/written communication and relationship building
- High level of customer service professionalism punctuality and confidentiality
- Strong initiative able to be a selfstarter but also a supportive teamplayer
- Ability to multitask and adapt to changes quickly in a fastmoving environment
- Technical awareness: the ability to match resources to technical issues appropriately
At DNS we offer a great employment experience with both health and retirement benefits. Overtime and work before or after the standard office hours and weekends or holidays may be required. Must have reliable transportation for tricounty travel and be able to pass drug test criminal background and valid drivers license checks. A valid passport and the willingness to travel (occasional short trips) are also desirable. To learn more about what we do visit https://dynamicsupport/
Required Experience:
Unclear Seniority
Employment Type
Full-Time
