Claims Team Lead

Who are we

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers propertyandcasualty insurance needs in the Midwestern Northwestern and Southwestern United States. Known as The Relationship Company we define success as a measure of the relationships weve built over time. In everything that we do we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. Thats the power of nice. At Western National nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you

Umialik Insurance Company a member of the Western National Insurance Group is seeking a Claims Team Lead.

The individual in this role will have the opportunity to oversee the administration of claims activities for assigned small units to meet expected service levels with policyholders and agents and maintain appropriate records / documentation. They will provide daily management to their assigned team through staffing performance management training and development. Lastly they will maintain technical subject matter responsibility and the handling of an active claim load.

What are the responsibilities and opportunities of this role

• Develops and implements claim strategies and recommendations for handling teams claims.
• Responsible for ongoing implementation of the core business attributes (Empowerment Accountability and Connectiveness).
• Uses established practices processes and procedures for claims handling in accordance with best practices.
• Selects coaches develops and retains staff to achieve company departmental and individual goals.
• Assists with the development of team member competencies and expertise.
• Participates in initiatives to develop and improve processes and policies.
• Performs special projects and other duties as assigned.
• Makes decisions guided by specific policies and objectives.
• Assists in formulating recommendations on difficult problems.
• Interprets and executes policies and guidelines.
• Utilizes knowledge experience and available resources to find solutions.
• Evaluates and participates in the development of improvements and helps implement changes.
• Applies knowledge and experience to help solve problems of broad scope and complexity.
• Identifies and analyzes patterns from partial and / or conflicting data to find solutions.
• Consistently acts according to our customer experience standards including responding quickly maintaining a positive attitude building rapport demonstrating empathy managing the customers expectations using the proper communication channel for the situation and taking ownership to ensure the customers issue is resolved.

What are the musthave qualifications for a candidate

• Strong claims processing and case management experience.
• Experience working with all levels of claims complexity across all lines of coverage and / or line predominate in unit.
• Ability to recognize needs of unit and own responsibility relative to other areas / customers.
• Ability to build and maintain relationships.
• Strong negotiation skills.
• Strong judgment and conflict resolution skills.
• Strong organizational and facilitation skills.
• Bachelors degree in business or other related field of study; equivalent experience in lieu of degree acceptable.
• Related insurance designations preferred but not required (e.g. CPCU AINS).
• Proficient use of various core systems office and computer equipment and software packages.

Compensation overview

The full hiring range for this role is $85470 $117579 annually. However the base pay offered may vary depending on the jobrelated knowledge skills credentials and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as The Relationship Company and caring for our employees is part of that relationship commitment. We value connectiveness empowerment and accountability and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal) Western National has earned accolades yearoveryear as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition the Group is consistently recognized as a Wards 50 propertyandcasualty insurance company for its outstanding financial results.

Western National offers fulltime employees a significant Total Rewards Package including:

• Medical insurance plan options and other standard employee benefits including dental insurance vision benefits life insurance disability insurance and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100 matching on the first 6 of their contributions)
• Wellbeing Program including onsite fitness studio
• Paid Time Off including holiday vacation and volunteer
• 100 companypaid tuition reimbursement for approved jobrelevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment which includes a variety of hybrid and remote work arrangements designed to balance individual job department and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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