Technical Operations Manager Stripe Delivery Center
Technical Operations Manager Stripe Delivery Center
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Job Description
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
As Stripes user base and global footprint grows dramatically we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripes portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users whether they are an Independent Business Startup SMB or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.
What Youll do:
As the Technical Operations manager you will manage a team of Technical Operations associates tasked with supporting Stripes integrations with financial partners including card networks banks local payment methods and aggregators. You and your team will be responsible for handson investigating and resolving integration issues with partners reconciling and accounting for billions of dollars moving through the Stripe platform and supporting internal teams using our payments rails for Stripe products. The SDC TechOps Team and manager will work at the core of Stripes platform ensuring the reliability of our financial partner integrations and timely delivery/reconciliation of accurate data between partners and Stripe stakeholders. You will partner closely with Technical Operations teams and Stripe Engineers to investigate and resolve transaction and data issues between Stripes systems and financial partners to meet predefined SLAs
Team Structure
Youll lead a team of technical operations associates responsible for driving Stripewide enhancements to integration and reconciliation systems. By leveraging insights and trends your team will aim to identify and influence key metrics through automation tooling and partner improvements. Additionally you will oversee a team of analysts who will manage technical product queries and provide resolutions to these technical challenges.
You will:
- Recruit manage coach and develop a new team of inoffice Tech Ops Associates
- Guide your team to execute efficient accurate solutions that support our users banking partners and engineering teams
- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- Collaborate across the company including engineering accounting financial partnerships and product teams to analyze and account for billions of dollars moving through the Stripe platform
- Help influence peers / managers and build consensus while dealing with ambiguity
- Drive data and process efficiencies to meet the scale and speed of Stripe
- Build your team formalizing role definitions defining charter and ownership boundaries and taking a newly formed team into a highfunctioning one
- Engage with technical stakeholders and engineers to identify potential new workstreams for the team
Were looking for someone who has:
- Have 3 years of people management experience
- 8 years of experience in managing migration projects creating Weekly Business Reports analyzing team metrics to assess efficiency conducting reconciliation and performing data quality assessments to enhance reporting efficiency
- Experience managing multiple concurrent work streams identifying and triaging technical issues and driving solutions with clear metrics to show impact
- Have strong analytical skills to investigate prioritize and identify the root cause of issues
- Operational expertise (measuring/improving manual processes motivating/engaging an operations team)
- Has experience with technical product support teams and understands the technical backend of products. Also skilled in leading teams to resolve technical product issues for customers.
Nice to haves:
- Payments expertise (working with financial partners optimizing processing errors managing payment costs)
- Experience in accounting FP&A or financial reporting
- Experience automating or using programmatic approaches to improvising efficiency of manual tasks
- Have experience navigating the nuanced complexity of financial systems and solving large scale data challenges
Required Experience:
Manager
Employment Type
Full Time
