Client Support Consultant
Client Support Consultant
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Job Description
Who we are...
Verra Mobility is a global leader in smart mobility. We develop technologyenabled solutions that help the world move safely and easily. We are fostering the development of safe cities working with police departments and municipalities to install over 4000 redlight speed and school bus stop arm safety cameras across North America. We are also creating smart roadways serving the worlds largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems processing nearly 165 million transactions each year across 50 individual tolling authorities.
Culture
Verra Mobility Corporation is a rapidlygrowing entrepreneurial company that operates with a peoplefirst philosophy and approach. The company lives by its core valuesDo Whats Right Lead with Grace Win Together and Own Itin everything it does for its customers and team members. The company seeks to grow aggressively both organically and through acquisition to continue to be the undisputed market leader with these five core competencies: bias for action customer focus teamwork drive for results and commitment to excellence.
Verra Mobilitys Europe office is looking for a Client Support Consultant to join the Field Services organization. We are seeking a highly motivated analytical individual who can effectively manage the Transponder & Marketing Support Management and all other field related services in Italy. Someone who has a solid operations background combined with customer support experience. Strong problemsolving skills critical thinking analysis and communication skills along with an ability to motivate the (client) team and drive change are required. The position is accountable for operational performance servicelevel agreements (SLAs) and serving as the primary liaison for other internal business groups.
Essential Responsibilities
This individual is responsible for the daytoday operations working closely with the Account Management team to solve issues and communicate resolutions.
Build and manage relationships with our Italian Customers to ensure service satisfaction
Transponder management. Work with our warehouse/logistics to manage supplies and ensure our clients always have the proper number of supplies/transponders
Ensure and monitor efficient and effective stock management of Tolling marketing material. Assist in the development and implementation of the process
Working closely with clients staff to ensure incidents are triaged and problems resolved within agreed SLA
Handle escalations and monitor and evaluate performance
Analyze vehicle movement trends analytical insights and customer feedback to adjust and manage schedules to optimize performance and meet customer coverage expectations
Responsible for ensuring that inventory from the field is being retrieved
Work with internal and external stakeholders to collaborate and share knowledge amongst regions
Perform other duties as assigned
Qualifications
Bachelors degree in business Management or related field or an equivalent combination of education training and experience is required
A highly motivated analytical operationally ready leader who operates with a smile!
Detail oriented with strong attention on designing and implementing solutions and exceeding service levels
Excellent (remote) teamwork skills are a must as position will require constant communication with team members and various departments
You are a communicator; you know how to get your point across efficiently and effectively to both customers and colleagues
You think outside the box. You may not always know the answer but you certainly know how to find it.
Ability to work well under pressure and juggle multiple priorities be highly adaptable to change
Fluent in Italian and English language
Must be proficient in Microsoft Excel and Outlook
Travel in Italy is required up to 75 Required to go in the field and deliver supplies/ transponders to Rental agencies.
Drivers license
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Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability optimize and align work focus on the customer and cultivate innovation.
- Do Whats Right. We champion integrity and good character. Our team members model ethical behavior demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion and we are authentic and candid. Our employees demonstrate selfawareness care for others instill trust and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate value differences think and act globally foster an engaging work environment and recognize and develop others.
With your explicit consent which you provided as part of the application process we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two 2 years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.
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Required Experience:
Contract
Employment Type
Full Time
