Freight - Small Parcel Account Manager
Freight - Small Parcel Account Manager
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$ 75905 - 98230
1 Vacancy
Job Description
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide evergrowing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
As a wholly owned subsidiary of U.S. Bank Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goalsno matter what they need. From transaction processing to customer service to driving innovation and launching new products were building a range of tailored payment solutions powered by the latest technology. As part of our team you can explore what motivates and energizes your career goals: partnering with our customers our communities and each other.
Job Description
Meet operational standards by contributing to strategic plans and reviews; implementing production productivity quality and customer service performance standards. Continually evaluate processes and procedures making recommendations for process improvement and communicating as appropriate. Relentlessly pursue and provide worldclass service and support. Exercise judgment and make decisions that have positive operational impacts on the business line. Position has opportunity to affect a substantial portion of revenue and expenses.
ESSENTIAL FUNCTIONS:
Build strengthen and maintain customer portfolio by proactively managing customers daily activities. Become engaged with customer during implementation phase.
Consultative proactive and disciplined approach to drive customer portfolio priorities and business needs
Assisting customers in forecasting needs and developing solutions.
Develop implement and maintain shortrange and longrange strategies to improve internal operational processes and efficiencies in a deadline driven environment
Develop evaluate implement monitor and communicate U.S. Bank Freight Payment processes metrics goals and objectives.
Focus on operational quality problem resolution systemic improvements productivity and customer response/satisfaction.
Interface & liaison with the customer (shipper and carrier) in all areas of operational support
Handle escalations regarding external and internal inquiries regarding operational support and facilitate the resolution of issues as they arise
Assist in Auditing Parcel to identify issue and discrepancies.
Collaborate with customers and/or carriers to address and resolve problems.
Maintain accurate records of all audits communications and resolutions of problems
Assist in maintaining the customers carrier contracts
Prepare weekly update to include: Key Performance Indicators (KPIs); assistance required from leadership; customer participation (exception resolution carrier rate and contract issues other customer service issues etc); customer open issues project log tracking actions needed and commitment for resolution.
Communicate potential business opportunities with the customers Relationship Manager.
The role offers a hybrid/flexible schedule which means theres an inoffice expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Must live in select states to qualify: Illinois Georgia or Minnesota
Basic Qualifications
Bachelors degree or equivalent work experience
One to four years of client management experience
Preferred Skills/Experience
Detailed knowledge of business financials products/services and the market
Strong relationship building and selling skills
Strong problemsolving skills
Basic knowledge of account management project management operations and logistics
Ability to manage multiple tasks/projects and deadlines simultaneously
Proven customer service/relations skills including situational leadership and dispute/conflict resolution
Strong presentation interpersonal verbal and written communication skills
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role location or hours):
Healthcare (medical dental vision)
Basic term and optional term life insurance
Shortterm and longterm disability
Pregnancy disability and parental leave
401(k) and employerfunded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors. Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
EVerify
U.S. Bank participates in the U.S. Department of Homeland Security EVerify program in all facilities located in the United States and certain U.S. territories. The EVerify program is an Internetbased employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theEVerify program.
The salary range reflects figures based on the primary location which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary U.S. Bank offers a comprehensive benefits package including incentive and recognition programs equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $75905.00 $89300.00 $98230.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Required Experience:
Manager
Employment Type
Full-Time
