Relationship Manager Remote
Relationship Manager Remote
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Job Description
We Are CheckAlt
While the world grows more digital and connected physical frictions in payments arent going anywhere. Since 2004 our expertise in paper check processing has enabled banks credit unions and fintechs to offer the same digital userfriendly experiences to all their customers regardless of their method of payment. With software and APIs CheckAlt optimizes processing for financial institutions and businesses nationwide.
The Role
As a Relationship Manager your main mission is to cultivate relationships with clients to ensure customer satisfaction and continued revenue and profitability. You will proactively establish strong relationships address issues that arise and serve as a trusted advisor to provide consultative support on our services and solutions.
What Youll Do:
- Ensure proactive client engagement to communicate features optimizations and opportunities.
- Establish a level of trust with clients that leads to increased retention and satisfaction.
- Serve as a point of escalation to proactively resolve client issues that arise.
- Advocate for customer needs through internal partnerships with other departments
- Provide client education around capabilities new features product usage and process.
- Use data insights to identify opportunities increase client satisfaction.
Talents youll bring:
- 5 years customer facing experience in sales relationship management or client success.
- Experience supporting complex software solutions ideally in financial services and payments.
- Proven track record of delivering performance against goals consistently and predictably.
- Experience with Salesforce or similar CRM to ensure accurate reporting and forecasting.
Characteristics youll have:
- Resultsoriented with the selfmotivation and drive to enable client success.
- Strong sense of urgency
- Ability to work under pressure in continuously evolving environments
- Ability to wear multiple hats and pivot strategies and in a timely manner.
- Motivation to continuously improve results
- Talent for building relationships and exhibiting empathy
- Dynamic presentation and communication skills.
- A personal and business value of treating others with honesty and respect.
We value the unique expertise and experience attained through military service. Transitioning service members active members of the Guard and Reserve and military spouses are encouraged to apply.
CheckAlt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.
For more information visit.
CheckAlt will not sell your personal information. If you are a California resident CheckAlt will not use your information in a manner prohibited by the California Consumer Privacy Act. If you are a California resident you can request that CheckAlt delete all records of your application. To submit such a request please email.
Required Experience:
Manager
Employment Type
Full Time
