Technical Support Specialist
Technical Support Specialist
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Company Description
At Alertus protecting people from harm is our mission and our passion. As the leader in mass notification we are committed to providing customizable scalable and costeffective solutions as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the companys success and impact countless peoples lives safety and wellbeing. We aim for a positive collaborative environment that allows employees to work across departments easily and effectively.
Job Description
We are looking for a motivated and customeroriented Technical Support Specialist to join our Technical Support team. In this role you will report to the Technical Support Manager and will be responsible for keeping our customers installed Alertus systems at fullreadiness by combining technical knowledge with exceptional customer service.
This is an excellent opportunity for individuals who are looking to launch their career in IT and have a passion for technology problemsolving and helping others.
This position may possibly require adjusted work hours. Technical support coverage ranges from 7am7pm EST.
A Day in the Life:
- Troubleshoot both Alertus hardware and software solutions with the customer to resolve technical roadblocks
- Provide exceptional customer service via phone email and screen share tools
- Collaborate with Technical Support Leadership team to identify diagnose and resolve any software or hardware faults escalating to Product Development when needed
- Prioritize support requests in our Salesforce ticketing system based on set levels of immediacy
- Provide guidance to customers on installing Alertus solutions
- Collect and analyze detailed information to categorize and document requests
- Proactively analyze recurring issues and create innovative solutions
- Create Knowledge Base articles based on case information to provide ours customer and internal staff with recommended steps to decrease the time to resolution
- Research open issues thoroughly and quickly address those issues toward an accurate resolution
Required Skills:
- Strong problemsolving and analytical skills
- Excellent communication & interpersonal skills
- Familiarity with hardware software & network technologies
- Ability to work independently & as part of a team
- Ability to communicate technical topics to both technical & nontechnical audiences via phone email etc.
- Strong customer service mindset
- Basic understanding of core networking concepts such as DNS DHCP HTTP(S) and TLS
- Ability to multitask & prioritize workload in a fastpaced ever changing environment
- Basic knowledge of IT security principles and policies that impact network environments
- Experience in troubleshooting Windows systems
Desired Skills:
- Understanding of Windows Linux and MacOS Administration
- Ability to develop expertise in application support involving REST and API integrations
- Familiarity with Windows Workstation Deployment and Administration
- Experience with supporting web applications
Education and Experience:
- Bachelors Degree in Information Technology Computer Science or related field
- 02 years experience in a Technical Support positon
- Net Security or similar certification is a plus
Alertus Career Advantages:
- Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical Dental and Vision Plans
- Shortterm Disability Accident Hospital and Cancer Insurance
- Live Near Your Work Homebuying Incentive Program
- Employee Referral Bonuses
- Flex Scheduling
$21.74 $26.27 an hour
The referenced base salary range represents the low and high end of Alertus salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors which may include the successful candidates geographic location skills work experience market conditions education/training and other qualifications.
Additional Information:
All applicants who wish to be employed by Alertus regardless of work location must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Protecting people from harm is what we do. Its our mission and our passion. As a company dedicated to developing advanced technologies to help save lives we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID19.
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race color sex religion sexual orientation gender identity national origin disability or status as a protected veteran.
All your information will be kept confidential according to EEO guidelines.
AT THIS TIME ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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