Guest Service Agent
Guest Service Agent
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Job Description
Join a unique team of individuals who thrive on the luxury customer service experience. We are looking for friendly and welcoming individuals who excel in customer service! If this sounds like you apply to be our newest guest services agent!
Benefits
- Competitive compensation
- Professional development and growth
- 401k retirement plan
- Go Hilton Team Member Travel Program
Compensation: $18.00 $20.00 per hour based on experience
The Ideal Candidate for this Position
- Friendly outgoing individuals that possess outstanding guest service skills. Also must have a pleasant wellgroomed appearance basic computer skills ability to work in a fastpaced environment with frequent interruptions ability to stand and move about for extended periods ability to read and write and perform basic math and an ability to remain calm in stressful situations.
What You Will Be Doing
- Answering phones greeting guests checking guest into and out of the hotel acting as cashier taking reservations responding to inquiries providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.
Who You Will Be Working With
- The front office is staffed by Guest Service Agents and a Guest Services Director. You will also closely interact with concierge and bell/valet staff housekeeping staff spa staff and food and beverage staff.
Job Description
- Maintain high quality service to guests and potential guests through various experiences such as checkin checkout billing anticipating and responding to guest needs and requests maintaining effective communication with guests and coworkers throughout the resort listening to comments criticism and feedback from guests and taking appropriate action.
Job Requirements
- High school diploma or equivalent required college degree preferred. Minimum one year hotel front desk experience required.
Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
