Sr Specialist AppProd Support-- SITE RELIABILITY ENGINEER
Sr Specialist AppProd Support-- SITE RELIABILITY ENGINEER
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description:
Responsibilities and DaytoDay View
9 Years of technical handson problemsolving experience in Engineering Operations / production support responsibilities with a Site Reliability Engineering (SRE) focus in a J2EE environment ensuring the stability performance and continuous improvement of web applications and services.
Incident Management: Lead the response to production issues ranging from identifying and troubleshooting problems to implementing immediate fixes. Ensure minimal downtime and adherence to service level agreements (SLAs).
Observability: Build alerting monitoring and dashboards that identify problems proactively;
Problem Solving: Utilize strong analytical technical and functional skills to diagnose and resolve complex issues within production environments with a focus on immediate impact mitigation; work with dev teams to implement longterm solutions to prevent recurrence of incidents.
Run Books and Documentation: Create and maintain comprehensive documentation for system architecture configuration deployment procedures and troubleshooting guides
Automation: Develop and maintain scripts and automation tools to streamline operations deployment processes and repetitive tasks. Focus on automating recovery processes and routine maintenance tasks to improve system reliability and efficiency
Non Functional Requirements : Working with development teams identify and provide the nonfunctional requirements and acceptance criteria during design and development and ensure that these are met prior to moving the features to production
Performance Optimization: Monitor application performance using APM (Application Performance Management) tools such as Dynatrace App Dynamics and ELK. Identify bottlenecks and work with dev teams to optimize the performance of applications through code improvements configuration tuning and resource optimization.
Adopt SRE best practices: Work with dev teams to defi ne NonFunctional Requirements such as reliability performance scalability application logging for observability etc. Defi ne SLI/SLOs Error Budgets Automation focus
Conduct Blameless Postmortems / Aft er Action Reviews: Work with dev/architect/quality engineering teams to identify and document patterns of failures as lessons learnt from incidents and follow up to implement the remediations to make the application resilient
Capacity Planning: Monitor system usage patterns and perform capacity planning to ensure scalability and reliability of applications and services.
Security: Participate in security assessments and implement security best practices to safeguard applications and data. Respond promptly to security incidents and vulnerabilities
Release Management: Work with Release Management related to upcoming changes to production to identify risks and mitigate them. Collaborate with development teams to manage and support application releases and deployments. Ensure changes are rolled out in a controlled manner with minimal impact on production services.
Problem Management Engineering Expertise: Proactive problem detection trend and pattern analysis assessment of impact of problems functional analysis of problems. Management of Escalated issues tracking and driving prompt resolution.
Communication: Provide metrics and status reports and review with leadership and stakeholder communities; establish processes surrounding metrics gathering reporting and communication; Provide prompt visibility and status of escalated issues incidents and outages to leadership business partners and other key stakeholders; Strong verbal and written communication skills
Knowledge Transfer: Work closely with Product Development teams to ensure Knowledge Transfer related to changes to the system well in advance of change getting operationalized
Oncall 24x7 support for agent facing applications Home Grown J2EE apps as well as SaaS Platform apps Salesforce Salesforce Marketing Cloud and Mulesoft
**JOB REQUIRES WORKING IN NIGHT SHIFTS**
Qualifications
Bachelors degree in computer science Information Technology or related fi eld.
9 Years of technical engineering experience in production support system monitoring or SRE roles within large scale web application environments.
Engineering experience architecting and developing web applications
Strong experience in Observability tools such as Dynatrace App Dynamics Splunk ELK Mulesoft AnyPoint using them to create alerts dashboards reports synthetic monitoring etc.
Strong problemsolving skills and experience troubleshooting complex issues.
Understanding and working experience with integration technologies and API Gateways MuleSoft WebLogic etc
Strong Proficiency in Object Oriented Programming Languages Java J2EE technologies Java script and frameworks such as Spring
Experience with automation tools and scripting languages (Python Shell).
Familiarity with containerization (Docker Kubernetes) and cloud services (Azure).
Knowledge of DevOps practices and tools (CI/CD pipelines Git Jenkins).
Understanding of network protocols load balancing and security principles.
Experience with database SQL queries.
Ability to build Linux shell scripts on demand
Excellent communication and teamwork skills.
Desirable Skills:
Certifications in Java cloud technologies or SRE methodologies.
Experience in Salesforce Sales Service and Marketing Clouds
Experience within high tech soft ware and/or wireless/telecom industry
A foundational understanding of Artificial Intelligence (AI) and Machine Learning (ML) principles and technologies is highly valued.
Weekly Hours:
40Time Type:
RegularLocation:
Chennai Tamil Nadu IndiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Required Experience:
Senior IC
Employment Type
Full-Time
