Service Drive Sales Associate- Ferman Chrysler Jeep Dodge Ram of Wesley Chapel
Service Drive Sales Associate- Ferman Chrysler Jeep Dodge Ram of Wesley Chapel
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Job Overview: The Service Drive Sales Associate plays a key role in generating vehicle sales by leveraging interactions with customers in the service department. This position is responsible for identifying sales opportunities engaging with service customers and effectively transitioning them into the vehicle sales process. The associate works closely with both the sales and service teams to ensure customer satisfaction increase sales volume and improve overall dealership profitability.
Key Responsibilities:
- Customer Engagement:
- Approach customers in the service drive and establish rapport.
- Engage service customers to identify their vehicle needs preferences and potential interest in purchasing a new or used vehicle.
- Provide information about current inventory promotions and financing options to customers waiting for service.
- Answer questions about vehicles and the buying process to build customer confidence.
- Sales Conversion:
- Qualify service customers and identify those who may be in the market for a vehicle.
- Schedule test drives appointments with the sales team or followup meetings to discuss vehicle options.
- Work with customers to ensure they understand available vehicle models features and benefits.
- Collaborate with the sales team to ensure smooth transitions from service to sales.
- Collaboration with Service Team:
- Work closely with service advisors and technicians to identify potential sales leads based on customers vehicle issues tradein opportunities or expressed interest in upgrading.
- Coordinate with the service department to ensure a seamless customer experience and timely followup.
- Customer Relationship Management (CRM):
- Maintain and update customer records in the dealerships CRM system.
- Follow up with service customers after their visit to gauge interest in vehicle sales.
- Track interactions with customers and ensure a high level of customer satisfaction throughout the process.
- Product Knowledge & Sales Training:
- Stay current on vehicle inventory including new and used car models features and pricing.
- Continuously develop product knowledge and attend sales training sessions to improve selling techniques.
- Achieving Sales Targets:
- Meet or exceed monthly sales targets and goals set by the dealership.
- Work with management to develop strategies for improving servicetosales conversion rates.
- Customer Service Excellence:
- Provide a positive and professional experience for customers by addressing their needs and concerns.
- Follow up on sales leads and inquiries in a timely manner.
Qualifications & Skill Requirements
- Companypaid training for new candidates.
- Meet requirements for manufacturer certifications in the areas of product knowledge and technology.
- Prior automotive or retail sales experience not required.
- Bilingual with proficiency in both English and Spanish highly desirable.
- Exceptional Guest service skills and desire to achieve CSI scores above manufacturer requirements.
- Excellent verbal & nonverbal skills listening skills and ability to problemsolve.
- Knowledge of Microsoft Office suite is required.
- Present a professional and wellgroomed appearance.
- High school diploma or GED equivalent required.
- Some college preferred.
- Must have a valid US government issued Drivers License safe driving record and eligible to work in the United States.
- Must be able to pass a preemployment background screening and drug test.
About Ferman
Established in 1895 Ferman soon became Tampas first retail automobile dealer. Today were one of the largest employers in the Tampa Bay area with locations throughout Hillsborough Pasco and Pinellas counties representing 12 brands of automobiles BMW Buick Chevrolet Chrysler Dodge Ford GMC Jeep Mazda MINI RAM and Volvo Cars.
Still a family owned & operated business we embrace a simple philosophy. Provide a Guestcentered automotive experience with a relentless focus on Service Selection and Value assuring 100 Guest Satisfaction. Its simple. But it makes us different.
When you become part of the Ferman Team youll join a company with a friendly familylike atmosphere significant opportunity for advancement with regard to income responsibility and leadership and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and youll be part of a worldclass automotive organization reflecting stability and the opportunity to work alongside some of the best in our business.
Ferman Core Values
Maintain Ferman Standard of Ethics at all times.
Embrace a Winning Team SpiritBe PositiveLead by Example.
Follow the Golden Rule Do Unto Others As You Would Have Them Do Unto You.
Maintain Ferman Standard of Ethics at all times.
Embrace a Winning Team SpiritBe PositiveLead by Example.
Follow the Golden Rule Do Unto Others As You Would Have Them Do Unto You.
Our Benefits & Perks
Ferman is a leader in the automotive industry with benefits and perks like:
Competitive salary commensurate with experience.
Excellent growth and opportunities for advancement.
Modern stateoftheart Service facilities.
Paid training and education to achieve and maintain any job certifications required.
401K with company participation.
Competitive Health Dental Vision and Life insurance programs for employees and their families.
Shortterm & longterm disability insurance available.
HSA (health savings account).
PTO (paid time off).
Employee pricing for new & used vehicles service and parts.
Ferman is a leader in the automotive industry with benefits and perks like:
Competitive salary commensurate with experience.
Excellent growth and opportunities for advancement.
Modern stateoftheart Service facilities.
Paid training and education to achieve and maintain any job certifications required.
401K with company participation.
Competitive Health Dental Vision and Life insurance programs for employees and their families.
Shortterm & longterm disability insurance available.
HSA (health savings account).
PTO (paid time off).
Employee pricing for new & used vehicles service and parts.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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