Personal Lines Team Lead
Personal Lines Team Lead
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Job Description
Job Description
Personal Lines (INSURANCE) Team Lead
(FULLY REMOTE to GA P&C licensed & FL 220 Candidates ONLY)
Salary: $70000 $110000 (Base Incentives based on experience)
Benefits: PTO 401k and additional benefits available upon request
Lead. Mentor. Elevate.
Are you a motivated leader with a passion for coaching teams optimizing workflows and delivering toptier client service This is your opportunity to make a real impact.
We are looking for a Personal Lines Team Lead to oversee and develop a team of Account Managers and Customer Service Representatives (CSRs) while managing a book of business. This role is ideal for someone who thrives on leadership strategic problemsolving and driving team success.
What Youll Do
Team Leadership & Development
Lead mentor and manage a team of Service Reps Account Managers and CSRs.
Provide handson training in product knowledge sales strategies service excellence and claims best practices.
Crosstrain team members to enhance teamwork skill diversity and operational flexibility.
Host regular team meetings to align goals ensure accountability and maintain high morale.
Serve as the primary escalation point for complex service issues and client concerns.
Recruit hire onboard and develop top talent to strengthen the teams capabilities.
Operations & Workflow Optimization
Oversee and delegate workflow efficiently to improve productivity and customer experience.
Manage a substantial book of business focusing on renewal retention and crossselling opportunities.
Analyze rate increases and develop strategic retention plans.
Find market placements for nonrenewals and highrisk policies.
Assist the team with new business issuance and underwriting processes.
Process payments handle claims assistance and resolve policyrelated inquiries.
Client & Business Growth
Drive client retention strategies through proactive engagement and superior service.
Identify and capitalize on crosssell and upsell opportunities to expand coverage for clients.
Ensure the team adheres to best practices in client communication and policy servicing.
Collaborate with hiring firms to recruit and onboard toptier talent.
Utilize Salesforce (AMS) and EZLynx (Rater) to streamline operations and reporting.
What You Bring to the Table
Active state insurance license required (for both remote and retail positions).
Proven leadership experience with the ability to mentor and train team members.
Strong technical skills with proficiency in Microsoft Office (Word Excel Outlook).
Experience with Salesforce (AMS) and EZLynx (Rater) preferred.
Excellent organizational problemsolving and multitasking abilities.
Outstanding communication and interpersonal skills to engage with both clients and team members.
Why Join Us
Competitive salary leadership incentives
Paid training and professional development opportunities
A supportive and teamoriented work environment
A chance to lead and shape the future of a growing agency
If youre a dynamic leader ready to elevate your career we want to hear from you!
Apply Today!
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Employment Type
Full-Time
