Dispatch Manager
Dispatch Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Purpose
The purpose of this job is to provide premier customer service through efficient management of dispatch team members and incoming calls order entries driver schedules and issues.
EXPECTED RESULTS AND ACHIEVEMENTS
- Ensure dispatch team members follow proper company policies procedures laws and regulations including OSHA safety and quality standards
- Report safety hazards and create safety first culture
- Hold team members accountable to behaviors and expectations participate in hiring and onboarding process reward and recognize team members based on achievements coordinate on the job training and career development opportunities
- Manage dispatch department deliverables and back up if needed includes but is not limited to:
- Maximize resources by scheduling truck assets efficiently and effectively
- Confirm appropriate routes to job sites and assist drivers with directions
- Send tickets to plants for trucks to delivery to jobs ensure proper invoicing
- Ensure plant personnel (Drivers and/or Area Managers) are aware of order requests or changes such as:
- Special additives (fiber color DCI etc.
- Special material
- Notify Operations Manager and Area Managers of volume changes for accurate inventory management of gravel cement additives etc.
- Manage employee work schedules including wash outs and Saturday work rotation
- Coordinate jobs efficiently to control high overtime
- Monitor truck routes to ensure proper service and movement of delivery equipment
- Respond to public calls follow up on customer complaints and support sales concerns
- Complete required paperwork and reports maintain relevant systems with data changes
- Other duties as assigned
KEY ACCOUNTABILITIES
The primary areas of responsibility include:
- Daily Supervision & Team Accountability
- Internal/External Customer Service
REQUIRED KNOWLEDGE SKILLS AND ABILITIES
- Understanding of operational best practices and methodologies
- Good organization and time management skills can manage multiple competing priorities
- Effective communication and conflict resolution skills ability to motivate others ability to manage change
- Knowledge of Command software and intermediate computer skills including Microsoft Office Suite
EDUCATION AND EXPERIENCE
- Bachelors Degree preferred or a combination of experience and education
- 5 years of related industry experience strong understanding of readymix business model and product knowledge
- Experience leading teams and managing others to organizational objectives
- American Concrete Institute (ACI) Certification preferred
TRAVEL REQUIREMENT
- Work is onsite at the Colorado Springs office.
Rate or Range: Starting at $75000
Bonus Eligibility: STIP
Benefits: All current BURNCO Colorado health care retirement and paid leave benefit offerings.
Required Experience:
Manager
Employment Type
Full-Time
