Senior Manager Strategic Account Management Food Beverage
Senior Manager Strategic Account Management Food Beverage
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1 Vacancy
Job Description
Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.
So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.
Today we are a partner to sellers of all sizes large enterprisescale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.
The Role
The Strategic Account Management organization is looking for a customerfacing leader to manage our Strategic Account Managers within our US Food & Beverage team. This manager will lead a team focused on the retention and growth of Squares largest sellers and will serve as a local senior contact for New York and East Coastbased customers.
You will support and continue to build a datadriven and motivated team whose efforts will continue Squares journey upmarket within the food & beverage vertical. You will directly manage 78 Strategic Account Managers while directing the overall revenue and logo retention of your teams portfolio. You will provide 1:1 coaching and performance management for Squares senior Account Managers. You will help develop processes and insights to grow the team today and influence program design for the future. You will identify and help build ongoing training programs as well as influence the tooling Account Managers need for success. You will also manage impactful crossfunctional projects for the greater company.
In addition to lengthy experience as a high performing individual contributor solutioning within the midmarket or enterprise segment you will have recent experience coaching and developing talent. You will also have experience leading projects driving revenue growth and advocating internally for customers. Standout candidates find their energy from coaching talent and generally feel comfortable operating in the unknown.
Applicants for this role must be currently based in the Greater NYC Area.
You Will
- Lead a distributed team of up to 78 senior Account Managers focused on food & beverage sellers
- Consistently achieve positive revenue outcomes while maintaining a high return on investment
- Provide 1:1 coaching and performance management to your team members
- Serve as an escalation point for customer challenges including meeting with customers inperson in New York
- Act as an upmarket food and beverage expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders
- Create operational efficiencies through streamlined repeatable processes
- Foster crossfunctional collaboration through beta programs comarketing product insights and more
You Have
- 10 years total experience in Business Development Sales or Account Management
- 3 years experience directly managing metricsdriven customerfacing teams within a highgrowth technology company
- 2 years experience working within food & beverage
- Experience identifying opportunities and independently developing plans of action on behalf of your team
- Excellent written communication for all audiences including internal senior stakeholders
- Experience working crossfunctionally with product teams to serve as the voice of the customer
- Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins
Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.
Required Experience:
Senior Manager
Employment Type
Full Time
