Technical Solutions Engineer - Network Security SSL VPN domain
Technical Solutions Engineer - Network Security SSL VPN domain
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Job Description
Who We Are
In todays work environment employees use a myriad of devices to access IT applications and data over multiple networks to stay productive wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.
While our headquarters is in the U.S. half of our employees and customers are outside the country. We have 36 offices in 23 nations with significant offices in London Frankfurt Paris Sydney Shanghai Singapore and other major cities around the world.
Ivantis mission is to be a global technology leader enabling organizations to elevate Everywhere Work automating tasks that discover manage secure and service all their IT assets. Through diverse and inclusive hiring decisionmaking and commitment to our employees and partners we will continue to build and deliver worldclass solutions for our customers.
Our Culture Everywhere Work Centered Around You
At Ivanti our success begins with our people. This is why we embrace Everywhere Work across the globe where Ivantians and our customers are thriving. We believe in a healthy worklife blend and act on it by fostering a culture where all perspectives are heard respected and valued.Through Ivantis Centered Around You approach our employees benefit from programs focused on their professional development and career growth.
We align through our core values by locking arms in collaboration being champions for our customers focusing on the outcomes that matter most and fighting the good fight against cyberattacks.Are you ready to join us on the journey to elevate Everywhere Work
Why We Need You!
We are seeking a passionate and experienced candidate with 37 years of Enterprise Support experience in the Network Security and SSL VPN domain.
The ideal candidate should possess excellent case ownership skills be a selfstarter and be goaloriented. The following technical requirements are essential:
Core Skills and Experience:
Team Player: Must be able to leverage the entire team collaborate with crossfunctional teams and keep everyone informed.
Customer Engagement: Comfortable conducting virtual meetings and communicating complex ideas concepts and technology to customers.
Network Troubleshooting: Proficient in TCP/IP Firewalls subnetting routing Switching VLANs and protocols including HTTP HTTPS DNS DHCP SNMP and FTP.
AAA Servers: Good knowledge of AD/LDAP/Radius/Certificates.
Preferred Skills and Knowledge:
Enterprise Apps and Security: Familiarity with SAML/SSO IPSEC PKI and traditional overlay VPN technologies.
Virtualization and Hypervisors: Knowledge of VMware vSphere MS HyperV and KVM.
Cloud Computing: Experience with AWS Azure and Google Cloud.
Operating Systems: Proficiency in Linux/Unix.
Load Balancers and WAN Optimization: Basic to intermediatelevel knowledge.
Customer Experience: Strong passion for improving customer satisfaction and helping customers achieve their desired outcomes.
Project Management: Basic project management skills.
Additional Skills (Nice to Have):
JIRA and Salesforce CRM: Experience working with these platforms.
Mobile Device Management (MDM): Knowledge of Apple iOS and Android.
Identity Management: Experience with AD Entra Okta and integration with SaaS platforms.
Scripting: Proficiency in Perl Python and Powershell.
We are looking forward to welcoming a candidate who is not only technically proficient but also dedicated to enhancing the customer experience and achieving outstanding results.
About The Team
At Ivanti our Customer Support team strives to enable our customers to experience the full potential of our products and services. We do this by ensuring a predictable and effortless support experience through autonomy mastery and purpose. Their unwavering commitment to excellence formulates our culture of providing industry leading customer service. As trusted advisors their dedication doesnt stop there; they develop relationships into partnerships personalizing each support experience for maximum satisfaction. Our adaptable knowledgeable professionals are eager to inspire maximum business benefit from utilizing our products and services.
What You Will Be Doing
Work primarily during EMEA hours with flexibility to accommodate other regions as needed.
Diagnose troubleshoot and replicate customer issues; research and identify effective solutions.
Provide expert technical guidance and best practices related to our products.
Communicate effectively with IT professionals within customer accounts to recommend and convey solution strategies promptly and accurately.
Ensure thorough documentation of customerreported problems while maintaining uptodate records in the problem report tracking system.
Actively contribute to the knowledge database by documenting customer inquiries issues resolutions and specific implementation scenarios.
Clearly document and relay customer questions issues and requirements to support management product management and development teams.
Participate in technical reviews for new product launches.
To Be Successful in The Role You Will Have
The preferred candidate should have a Bachelors or Masters degree in an IT field such as Computer Science Network Engineering or Cybersecurity. Additionally they should have basic certification on Windows Linux or Cisco.
Roadmap for Success
**Key Milestones for the Role:**
- **First 90 Days:**
Complete all training materials to gain indepth product knowledge.
Establish strong rapport with team members and stakeholders.
Successfully deliver on basic requirements and initial project tasks.
- **First 6 Months:**
Complete probationary period with positive performance feedback.
Begin working independently on projects with minimal supervision.
Contribute to team collaboration and initiatives effectively.
- **First 12 Months:**
Achieve expertise in the designated product line demonstrating advanced knowledge and capabilities.
Lead smallscale projects or initiatives showcasing leadership potential.
Identify and implement process improvements based on product experience.
Our Employer Commitment
This job posting will remain active until a qualified candidate is identified.
At Ivanti we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company and we seek to recruit develop and retain the most talented people from a diverse candidate pool.
We invite individuals of all backgrounds and abilities to apply. If you require assistance to optimize your interview experience please contact us at.
#LIIP2
Required Experience:
Exec
Employment Type
Full Time
