Customer Resilience Wellbeing Facilitator - West
Customer Resilience Wellbeing Facilitator - West
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Job Description
What is great about this role
Empowerment and Impact: As a Customer Resilience and Wellbeing Facilitator at Pobl Group youll have the opportunity to empower customers and make a positive impact on their lives by promoting wellbeing resilience and safeguarding so they can sustain their Occupancy Contract.
Flexibility: This role offers flexibility to adapt to changing business and customer needs allowing you to respond to local and national agendas that align with Pobl values and ambitions.
Innovative Projects: Youll lead and participate in innovative projects and partnerships that create quantifiable positive outcomes for Pobl customers wellbeing.
Community Engagement: This role involves working closely with customers in their homes and communities fostering connections and trust while addressing their wellbeing needs.
Holistic Approach: Youll use a psychologically informed and inclusive approach focusing on the holistic wellbeing of our customers.
Where does this role fit in
In this customerfacing position youll deliver inclusive and psychologically informed interventions empowering customers to improve their wellbeing sustain their occupancy contract and thrive in their home and community. This includes adopting motivational interviewing techniques to enable customers to reimagine their future and achieve their goals. Youll collaborate closely with internal colleagues and external organisations to seek solutions to identified risks and challenges. You will facilitate awareness sessions and implement initiatives geared towards enhancing occupancy sustainability. Your work will encompass a wide array of themes connected to improving wellbeing including facilitating costofliving initiatives trauma informed approaches to tackling hoarding behaviour and ensuring customers have the tools and connections to successfully manage their occupancy contract and property. You will make a real impact on the individuals and communities we serve.
What skills and experience do you need
We are looking for someone who is genuinely motivated by making a difference. You will have the ability to quickly build relationships and establish trust and with colleagues and customers alike. You will be confident and curious willing to try new things whilst staying true to Pobl values. You will need to be able to effectively manage your own caseload as well as developing partnerships that will make a positive difference to customer wellbeing and sustainable occupancies. Youll have the privilege of working with individuals of all ages including those who may be vulnerable providing them with the support and guidance they need. Your commitment to making a difference is what we value most.
As a Pobl Difference Maker you really are part of something special where you and your opinions matter. We have a culture built on our values to be Positive Considerate and Connected.
What are the pay and benefits
- 33855 for a 37 hour full time permanent position
- Agile working policies Agile working policies Youll cover areas in Swansea Carmarthenshire and Neath Port Talbot and parts of Pembrokeshire making each day unique and rewarding.
- Our head office is Swansea which will be your base and where we have our team meet ups.
- Hours are predominately worked Monday to Friday days but flexibility is required as you may on some occasions work outside of this.
- It is essential for the successful candidate to have access to a car and have a full drivers licence.
- 26 days holiday entitlement plus Bank holidays rising to 30 days with length of service
- All other internal benefits
Whats FREDIE
At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.
How do you apply
If you have the skills experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. We just need an uptodate CV short/ focused cover letter along with a few contact details so that we can get back in touch with you.
Advert closing date 10th April at2355
Interviews will be taking place week commencing 14th April 2025
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact or
Employment Type
Full-Time
